Florence Cardenas

As a shift lead / manager responsibilities include overseeing daily operations, managing staff, providing excellent customer service, ensuring proper merchandising and inventory control, caring for animals, educating customers, maintaining store standards, and reporting to management. This encompasses tasks such as opening and closing the store, scheduling and training employees, assisting customers, stocking shelves, managing inventory, caring for pets under our care, creating designated meals for reptiles, fish, and small animals, hosting educational events, maintaining a clean and safe environment, and providing regular updates on store performance.

• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
• Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
• Successfully calmed anxious pets during the bathing process using proven soothing techniques.

• Shadowed senior trainers for advanced behavior modification cases, learning how to address aggression, anxiety, and other complex issues.
• Used Positive reinforcement as a training method that rewards desired behaviors with something pleasant, such as a treat, praise, or toy. This helps the dog associate the behavior with a positive outcome.
• Used Negative reinforcement as a training method that involves removing something unpleasant when the dog exhibits the desired behavior. For example, if a dog is being pulled on a leash, releasing the tension when the dog stops pulling would be negative reinforcement.
• Increased overall efficiency by assisting with administrative tasks such as scheduling appointments, managing client records, and processing payments.
• Expanded knowledge of canine behavior science through continuous research on current best practices in dog training methods.
• Strengthened client relationships by providing regular updates on progress, discussing challenges faced during training sessions, and offering solutions for continued success at home.
• Maintained detailed records of each dog''s progress throughout the course of their training program in order to assess growth and determine next steps.
• Developed customized training plans for each dog to address specific behavioral issues and achieve desired outcomes.

• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
• Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
• Successfully calmed anxious pets during the bathing process using proven soothing techniques.
• Demonstrated efficiency in managing multiple appointments simultaneously while maintaining high-quality results.
• Provided exceptional care for senior or special needs dogs, accommodating their specific requirements during bathing sessions.

• Prepared merchandise for sales floor by pricing or tagging.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.

• Supervised children of various ages on playground and field trips.
• Show and tell with my own pets like beardies / Leopard Geckos / baby rainbow boa / and more small Reptiles under my care as a form of learning and empathy with animals.
• Served as positive role model, promoting healthy interpersonal behaviors.
• Provided a safe and nurturing environment for children to learn and grow through various educational activities.
• Collaborated with fellow volunteers to create a positive atmosphere for children, fostering strong relationships among peers.