Reagan Harris
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Advocate Member Service Representative
CommuniCare Health Centers
10.2020 - Current
- Utilize knowledge of community resources to refer clients to appropriate sources.
- Perform wide range of administrative, analytical and support duties and functions relating to various aspects of organization.
- Set up tables and chairs and unloaded necessary equipment to prepare for events.
- Help with prep, set up and breakdown of community and public events.
- Answer phone calls and actively listen to callers to reply to inquiries or direct caller to appropriate personnel.
- Promote volunteer program through fliers, newsletters and social media.
- Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintain a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Complete end of day payment reconciliation.
Education
Bachelor of Science - Clinical Psychology
Texas State University
San Marcos, TX12.2026
High School Diploma -
San Marcos High School
San Marcos, TX05.2023
Skills
- Data Entry
- Teamwork and Collaboration
- Positive Attitude
- Friendly and Outgoing
- Self-Directed
- Computer Skills
- Community Service
- Answering Phones
- Payment Processing
- Dispute Resolution
- Invoice Management
Accomplishments
- Created highly effective new COVID Vaccine program that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
- Recognized as Volunteer of the Year for outstanding performance and team contributions.
Affiliations
- Student of the Year
- Defensive Player of the Year
- Volunteer of the Year
- Honor Roll
- 3.97 GPA
- Spanish Honor Society
Timeline
Advocate Member Service Representative
CommuniCare Health Centers
10.2020 - Current
Bachelor of Science - Clinical Psychology
Texas State University
High School Diploma -
San Marcos High School
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