REAGAN KEEPES
Mount Carmel,IL
Summary
Customer service specialist with experience improving retail pickup speed and resolving same-day order issues while supporting student learning and behavior. Regularly manages high-volume customer interactions and trains new staff to shorten onboarding time. Seeking remote customer-facing or student-support roles that apply clear communication and problem-solving.
Overview
10
10
years of professional experience
Work History
ONLINE PICKUP & DELIVERY
Walmart
Princeton, IN
10.2025 - Current
- Processed online pickup orders using POS and handheld scanners, enhancing customer experience by minimizing wait times at window.
- Coordinated with delivery drivers via dispatch app to hand off orders quickly during peak afternoon shifts.
- Verified order contents against receipts and packing lists, preventing incorrect items from reaching customers.
- Communicated order delays to customers via phone and app messages to reduce confusion at pickup.
- Communicated product substitutions and wait estimates to customers, maintaining satisfaction during inventory shortages.
- Managed returned or missing-item cases through ticketing system, ensuring resolution of customer complaints on same day.
- Trained new pickup attendants on POS procedures and packing standards, expediting onboarding process for new hires.
- Exhibited patience and compassion while assisting customers with inquiries.
PARAPROFESSIONAL
Mount Carmel Elementary School
Mount Carmel, IL
08.2022 - 10.2025
- Fostered positive relationships with students, encouraging a supportive attitude toward learning.
- Developed and maintained positive relationships with students, promoting positive attitude toward learning.
- Worked one-on-one with students to reinforce learning of materials.
- Led small group and individual instructional sessions.
- Provided behavior management strategies in order to create an environment conducive to learning for all students.
- Monitored student behavior in classroom and lunch periods. in the classroom and during lunch periods.
- Implemented behavior management strategies to cultivate a conducive learning environment for all students.
- Communicated student progress and concerns to teacher.
- Delivered emotional support to students facing challenges both inside and outside of school.
SALE ASSOCIATE
Timberlake Furniture
Mount Carmel, IL
09.2020 - 08.2022
- Sold products by explaining features and educating customers on applications to enhance purchase decisions.
- Helped an average of 10 customers per day by responding to inquiries and locating certain products.
- Delivered comprehensive assistance to customers upon entering store, guiding merchandise selection and facilitating purchases.
TOOL ROOM ATTENDANT
Day & Zimmermann
Owensville, IN
09.2019 - 09.2020
- Organized and maintained tool index for efficient retrieval.
- Managed order availability and ensured record.
- Maintained accurate computer records of tools, equipment, and inventory.
HELPER 2
Zachry Group
Owensville, IN
09.2017 - 09.2019
- Maintained plant cleanliness across various areas to ensure safe and efficient operations.
- Replaced worn tools in workshop to ensure efficiency. to complete various tasks.
- Removed and replaced tools to support workflow and facilitate task completion.
- Completed tasks on schedule, collaborating with team members to meet project deadlines.
DIETARY AIDE
Wabash Valley College
Mount Carmel, IL
07.2016 - 09.2017
- Provided attentive customer service to the public for enhancing overall dining experience.
- Assisted in meal preparation and service, adhering to dietary regulations and promoting patient satisfaction.
- Maintained a clean work environment by sanitizing equipment and washing dishes.
- Performed daily cleaning duties such as sweeping floors and mopping surfaces.
Education
ASSOCIATES - SCIENCE
John A. Logan
ILSkills
- Order fulfillment
- Customer order coordination
- Customer service
- Customer care
- Issue resolution
- Product knowledge
- Sales
- Inventory management
- Computer proficiency
- Computer skills
- Time management
- Organizational skills
- Team collaboration
- Effective communication
- Problem Solving
- Critical thinking
- Calm demeanor
- Patient
- Relationship building
- Money Handling
Timeline
ONLINE PICKUP & DELIVERY
Walmart
10.2025 - Current
PARAPROFESSIONAL
Mount Carmel Elementary School
08.2022 - 10.2025
SALE ASSOCIATE
Timberlake Furniture
09.2020 - 08.2022
TOOL ROOM ATTENDANT
Day & Zimmermann
09.2019 - 09.2020
HELPER 2
Zachry Group
09.2017 - 09.2019
DIETARY AIDE
Wabash Valley College
07.2016 - 09.2017
ASSOCIATES - SCIENCE
John A. Logan