Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Reagan Kingrey

Knoxville

Summary

I am a very self motivated worker with many years of experience in customer service.

Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Overview

8
8
years of professional experience

Work History

Disptacher

Warren County Sheriff's Office
Indianola
06.2022 - Current

CPR Certification
Manage and coordinate resources, often vehicles and personnel, to ensure efficient and timely service delivery.

Receiving and relaying information, prioritizing tasks, and troubleshooting issues in real-time. This can involve answering emergency and non-emergency calls, dispatching appropriate teams, monitoring their progress, and maintaining accurate records.

Maintain detailed logs of calls, dispatches, and other relevant information, ensuring accuracy and accountability.

  • Coordinated emergency response efforts for law enforcement and medical services.
  • Operated communication systems to dispatch units effectively and efficiently.
  • Monitored radio transmissions for critical updates and safety information.
  • Maintained accurate logs of calls, incidents, and officer locations during shifts.
  • Assisted in training new dispatchers on protocols and operational procedures.
  • Managed multiple incoming calls while prioritizing urgent situations promptly.
  • Collaborated with local agencies to ensure seamless response during emergencies.
  • Provided essential support to officers in the field through real-time information sharing.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Assigned drivers to appropriate routes based on customer needs.
  • Resolved customer complaints related to service issues or delays.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Updated records of driver locations, delays, and cancellations.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Maintained logs of all incoming calls and assigned tasks.
  • Received and dispatched calls for emergency services.
  • Identified locations and needs of callers to accurately send assistance.

Customer Service Representative

Peoples Bank
Carlisle
03.2021 - Current
  • Greeting customers as they enter the bank.
  • Receiving the working cash for the day and counting it before the shift begins.
  • Accepting deposits of both checks and cash and validating deposit slips.
  • Processing cash withdrawals.
  • Verifying customers, admitting them to their safety deposit boxes and opening and closing vaults.
  • Receiving payments for bills, loans and mortgages.
  • To answer queries and to assist customers with account related issues.
  • To carry out specialized tasks like foreign currency exchange, issuing of traveler's and cashier checks and money orders.
  • Balancing of the checks and cash at the end of every day.
  • Building new customers into system and opening accounts.
  • Handle around 30 inbound calls per week, answering customer inquiries and resolving issues.
  • Won our Hoop Award for going above and beyond helping customers and coworkers.

Associate

Knoxville Community School District
Knoxville
12.2020 - 03.2021
  • Provide learning experiences that promote literacy, science, math and language concepts while encouraging appropriate social interaction between students.
  • Teach students self-help skills and ways to solve problems on their own that are effective, appropriate and successful.
  • Follow all certification guidelines for health, safety, supervision and the personal rights of students to ensure that they have a safe place to learn both emotional skills and intellectual concepts.
  • Build strong foundations for continuing relationships with students and their families.
  • Design, create and implement activities and events that give students a chance to learn important concepts in an interactive, hands-on manner.
  • Adhere to company policies and safety procedures.
  • Collaborate with other teammates.

Cashier/Sales Associate

Casey's General Store
Knoxville
05.2020 - 12.2020
  • Receive payments by cash, check, credit cards, or debit.
  • Issue receipts, refunds, credits, or change due to customers.
  • Greet customers entering establishment.
  • Maintain clean and orderly checkout areas.
  • Resolve customer complaints.
  • Answer customers' questions and provide information on procedures/policies.
  • Stock shelves and mark prices on items.
  • Stock inventory throughout store.

Waitress

Kone Korner
Knoxville
06.2017 - 09.2020
  • Anticipate and address customer needs.
  • Coordinate with front-of-house and back-of-house teams to maximize efficiency.
  • Support coworkers as needed.
  • Guide customers through all menus, demonstrating advanced knowledge of specifics.
  • Receive payment for services and properly handle petty cash.
  • Memorize specifics of all menus.
  • Maintain inventory, reordering and restocking supplies.
  • Manage opening and closing duties.
  • Answer guest inquiries and resolve issues smoothly.
  • Train new servers on expectations and procedures.
  • Greet all customers at walk-in.

Childcare Provider

Stepping Stones
Knoxville
10.2018 - 04.2019
  • Maintaining a safe, stimulating classroom for young children.
  • Communicate clearly with administration and parents on child's accomplishments/struggles.
  • Maintain cleanliness and organization of classroom.
  • Keep children entertained and involved throughout the day.

Education

High School -

Knoxville High School
Knoxville, IA
05.2020

Skills

  • Customer service
  • Active listening
  • Leadership
  • Communication
  • Teamwork
  • CSR
  • Cash handling
  • Call center
  • Child care
  • Communication systems
  • Emergency response
  • Incident reporting
  • Problem solving
  • Team collaboration
  • Attention to detail

Awards

Hoop Award

Languages

English

Timeline

Disptacher

Warren County Sheriff's Office
06.2022 - Current

Customer Service Representative

Peoples Bank
03.2021 - Current

Associate

Knoxville Community School District
12.2020 - 03.2021

Cashier/Sales Associate

Casey's General Store
05.2020 - 12.2020

Childcare Provider

Stepping Stones
10.2018 - 04.2019

Waitress

Kone Korner
06.2017 - 09.2020

High School -

Knoxville High School
Reagan Kingrey