Reagan McMahon
Fort Myers
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
5
5
years of professional experience
Work History
Assistant Manager/Events and Communications Manager
Pelican Larry's
11.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
Server/manager
Bernie Moxley
07.2020 - Current
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
High School Diploma - Hospitality Management
Florida Gulf Coast University
Fort Myers, FL05-2026
Skills
- Employee Performance Evaluations
- Supply Ordering and Management
- Anticipating Problems
- Disciplinary Action
- Restaurant Operation
- Training New Hires
Timeline
Assistant Manager/Events and Communications Manager
Pelican Larry's
11.2023 - Current
Server/manager
Bernie Moxley
07.2020 - Current
High School Diploma - Hospitality Management
Florida Gulf Coast University
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