Reagan Mucher
Martinsburg
Summary
Strong communicator with natural leadership talent and high energy. Impactful and successful manager talented in building teams and motivating personnel to new levels of performance. Dedicated student of marketing with demonstrated success leading a team, conducting research, and implementing marketing strategies.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Supervisor
Chick Fil-a
Ranson
08.2024 - Current
- Supervised team members during peak service hours to ensure efficient operations.
- Trained new employees on company standards and customer service protocols.
- Managed inventory levels, restocked supplies, and organized storage areas for an inventory with an average cost of $10,000.00 day-to-day.
- Conducted daily safety checks to maintain a clean and safe work environment.
- Implemented quality control measures for food preparation and presentation standards.
- Collaborated with management to improve employee performance through feedback sessions.
- Directed and supervised a team of 10 employees in daily operations.
- Oversaw in the field marketing events through store promotions and word of mouth marketing.
Kitchen Lead
Chipotle
Morgantown
08.2023 - 07.2024
- Supervised kitchen staff to ensure efficient food preparation and service.
- Managed inventory levels and placed orders for kitchen supplies as needed.
- Trained new team members on kitchen procedures and safety protocols.
- Maintained cleanliness and organization of kitchen workstations throughout shifts.
- Monitored food quality and presentation to meet restaurant standards.
- Resolved customer complaints promptly and professionally.
- Performed opening and closing kitchen supervisory tasks with proficient adherence to checklists.
- Reviewed employee performance evaluations to identify areas for improvement.
- Maintained accurate records of inventory, supplies, and orders.
Group Leader
Entrepreneurship Class
Morgantown
08.2023 - 12.2023
- Lead a group of four to collaborate on a business proposition.
- Conducted research to evaluate fixed, operating, direct, and indirect costs.
- Compiled information to construct a business model.
- Presented the project to the class, where we would be evaluated by our peers and a business specialist who would choose a company they would likely invest in.
- Organized weekly meetings to review objectives, discuss accomplishments, and plan future goals.
- Established clear communication channels within the team and with external partners.
- I prepared the marketing portion of our presentation, including building a website, finding the best social media channels for growth, and assessing what kind of marketing would best fit the company we proposed.
Education
Associate of Arts - Business Administration And Management
Blueridge Community And Technical College
Martinsburg, WV06-2026
Skills
- Team leadership
- Inventory management
- Project management
- Customer service
- Marketing strategy
- Employee training
- Business modeling
- Effective communication
Accomplishments
- Received employee of the month.
- Earned two leadership promotions with a year of working at Chick Fil-a.
- Exceeded target goal of less than 1.5% in food waste.
Certification
- Certified in Microsoft Excel.
- Certified in Microsoft word.
References
References available upon request.
Timeline
Supervisor
Chick Fil-a
08.2024 - Current
Kitchen Lead
Chipotle
08.2023 - 07.2024
Group Leader
Entrepreneurship Class
08.2023 - 12.2023
Associate of Arts - Business Administration And Management
Blueridge Community And Technical College
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