Reagan Smith
Haughton,LA
Summary
Dynamic and results-oriented professional with a proven track record at Dillards, enhancing customer retention through exceptional service and in-depth product knowledge. Excelled in high-pressure environments across roles, demonstrating superior negotiation skills and empathy. Adept at leveraging interpersonal communication to resolve complaints and improve customer satisfaction, embodying a strong work ethic and team collaboration.
Overview
4
4
years of professional experience
Work History
Sales Associate Specialist
Dillards
01.2024 - 11.2024
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
Waitress
Hana
06.2023 - 01.2024
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Waitress
Shoguns of Japan
01.2021 - 06.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Office
The Swim School
03.2021 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
Education
High School -
Doyline High School
Doyline05.2023
Skills
- Effective negotiation
- POS system operations
- Upselling strategies
- Interpersonal and written communication
- Empathy and patience
- Call distribution
- Accurate message transcription
- Appointment Scheduling
- Complaint resolution
Timeline
Sales Associate Specialist
Dillards
01.2024 - 11.2024
Waitress
Hana
06.2023 - 01.2024
Office
The Swim School
03.2021 - 01.2022
Waitress
Shoguns of Japan
01.2021 - 06.2023
High School -
Doyline High School
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