Reagan Thatcher
Summary
Dynamic and dedicated professional with experience in customer service and safety management. Adept at delivering exceptional service in fast-paced environments, with a proven track record of maintaining high standards of safety and efficiency. Skilled in effective communication, conflict resolution, and emergency response, ensuring a positive and secure experience for passengers. Demonstrates strong teamwork and adaptability, with a commitment to enhancing passenger satisfaction and upholding the values of a leading airline. Eager to leverage expertise and contribute to the outstanding service and safety excellence at Delta Air Lines.
Overview
8
8
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
07.2023 - Current
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Provided excellent customer service in addressing passengers' needs.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Housing Facilities Coordinator
University of Science & Arts of Oklahoma
02.2022 - 06.2023
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Developed and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Served as point of contact for internal and external customers seeking support and information.
- Solved grievances and complaints by collaborating with residents.
- Supported personal needs of residents dealing with diverse conditions.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
ESL Teacher
VIPkid
09.2018 - 06.2020
- Established positive relationships with students and parents by providing attentive, responsive, and empathetic support.
- Tended to student needs and concerns with patience and professionalism, ensuring a high level of satisfaction and engagement.
- Taught students in basics of English grammar and conversational speaking.
- Communicated effectively and clearly, tailoring interactions to diverse audiences to enhance understanding and cooperation.
- Responded promptly and effectively to unexpected challenges or disruptions, maintaining composure and providing calm guidance.
- Utilized conflict resolution skills to mediate and resolve issues, prioritizing the well-being and safety of all individuals involved.
Youth Intern
First Baptist Church
05.2016 - 08.2017
- Managed a team to operate all technology during weekly events
- Engaged and built relationships with students
- Strengthened my organizational, time management, and multitasking skills
- Planned and assisted with events such as camps and retreats.
Education
Bachelor of Arts - Digital Media Arts
Oklahoma Baptist University
Shawnee, OK01.2018
Skills
- Exceptional Communication
- Conflict Resolution
- First Aid and CPR Certification
- Crisis Management
- Team Coordination
- Problem-Solving
- Time Management
- Attention to Detail
- Customer Engagement
Timeline
Flight Attendant
SkyWest Airlines
07.2023 - Current
Housing Facilities Coordinator
University of Science & Arts of Oklahoma
02.2022 - 06.2023
ESL Teacher
VIPkid
09.2018 - 06.2020
Youth Intern
First Baptist Church
05.2016 - 08.2017
Bachelor of Arts - Digital Media Arts
Oklahoma Baptist University
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