Marlene Fernandez
Holland
Summary
Adept at enhancing customer experiences and ensuring safety compliance, my tenure at Republic Airways showcased my ability to adapt to dynamic situations and maintain professionalism. With a blend of exceptional communication and first aid skills, I consistently prioritized guest satisfaction and safety, contributing to improved service standards and operational efficiency.
Possessing excellent interpersonal skills and positive, upbeat attitude. Familiar with safety protocols in aviation and adept at delivering exceptional customer service. Committed to ensuring passenger comfort and safety while fostering pleasant flight experience.
Overview
6
6
years of professional experience
Work History
Flight Attendant
Republic Airways
10.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Machine Operator
Herman Miller
09.2021 - 09.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
Head Hostess
El Rancho
06.2019 - 05.2021
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
Education
High School Diploma -
Grand Rapids Community College
Grand Rapids, MISkills
- Customer service
- Good communication
- Guest service
- Strong work ethic
- Workplace safety
- First aid
- Exceptional communication
- Reliability and punctuality
- Hospitality service expertise
- Time management
- Safety compliance
- Professional appearance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Flight Attendant
Republic Airways
10.2023 - Current
Machine Operator
Herman Miller
09.2021 - 09.2023
Head Hostess
El Rancho
06.2019 - 05.2021
High School Diploma -
Grand Rapids Community College
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