Reajean Hamrick
Belmont,NC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Repair Specialist
Spectrum
Rochester, NY
12.2016 - 01.2018
- Maintained accurate records of repairs performed, parts used, labor costs.
- Performed detailed troubleshooting and analysis of defective parts to identify root cause of failure.
- Inspected returned products for defects or damage prior to performing any repair work.
- Resolved customer issues related to repair work in a timely manner.
- Repaired malfunctioning electrical systems using appropriate tools and test equipment.
- Communicated with management, engineering and quality departments to solve technical repair problems.
- Performed system and component failure analysis using diagnostic troubleshooting techniques.
Customer Service Advisor
Concentrix
Rochester, NY
10.2014 - 11.2016
- Processed payments accurately according to company policies and procedures.
- Executed daily operations including answering phones and assisting walk-in customers.
- Educated customers on product features and benefits to support sales efforts.
- Performed administrative tasks such as data entry into internal systems.
- Researched account information when necessary to resolve customer issues quickly.
- Assisted customers with product selection, order placement, billing questions, and returns.
- Developed strategies for increasing customer satisfaction scores over time.
- Developed relationships with customers through proactive follow-up on orders.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Processed payments for new orders and replacement parts to meet customer needs.
Telecommunications Operator
American Red Cross
Columbia, SC
09.2013 - 09.2014
- Responded promptly to emails and other forms of communication from customers seeking assistance.
- Followed up with customers after resolving their issue to ensure satisfaction.
- Implemented strategies for improving customer satisfaction ratings.
- Performed data entry tasks related to customer accounts and contact information.
- Managed multiple tasks simultaneously while ensuring accuracy at all times.
- Utilized problem-solving skills to resolve customer complaints efficiently and effectively.
Cashier
Foodlion Grocery Store
Gastonia, NC
01.2012 - 08.2013
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Balanced daily transactions on a computerized point-of-sale system.
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
High School Diploma -
Gaston College
Dallas, NC08-2024
Skills
- Diagnostic Testing
- System Upgrades
- Advanced troubleshooting
- Computer Networking
- Customer Service
- Call Routing
- Telecommunications
- Call transfers
- Computer Skills
- Typing Skills
- Clear Communication
- Professional Communication
Certification
- I have a CDL class A license
Timeline
Repair Specialist
Spectrum
12.2016 - 01.2018
Customer Service Advisor
Concentrix
10.2014 - 11.2016
Telecommunications Operator
American Red Cross
09.2013 - 09.2014
Cashier
Foodlion Grocery Store
01.2012 - 08.2013
High School Diploma -
Gaston College
- I have a CDL class A license
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