Reality Jenkins
Atlanta
Summary
Highly skilled customer service representative with over 3 years of experience. Strong customer service skills and ability to work well in a fast-paced environment. Adaptable professional with proven leadership and problem-solving abilities, always aiming to succeed to my next goal level in any professional setting. I excel in customer support, building customer trust, fostering a positive customer environment, and documenting accurate information.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Apple Inc.
Remote
02.2024 - 06.2025
- Technical assistance provided to customers via phone
- Troubleshooting hardware and software issues for various Apple products.
- Customer interactions documented in internal support systems for future reference.
- Resolved customer inquiries by collaborating with team members via chat
- Maintained up-to-date knowledge of Apple products and services through training sessions and using internal articles.
- Escalated unresolved issues to senior support specialists as needed.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Inside Sales Specialist
Encompass
Remote
04.2021 - 11.2023
- Answered customers' questions about products, prices and availability
- Followed with customers to identify and resolve service issues and maintain satisfaction
- Supported sales, ensuring order satisfaction, coordinating with other departments, and promoting customer satisfaction
- Answering inbound calls on automated dial system to process transaction over the phone
- Researched replacement appliance parts requested by customers
Education
High School Diploma -
Norcross High School
Norcross 05-2019
Skills
- Verbal and Written Communication
- Relationship Building
- Typing 84 WPM %9
- Multi-Task
- Microsoft Office (Word, Excel, Outlook, etc)
- Organization
- Customer Service
- Technical troubleshooting
- Active Listening
Timeline
Technical Support Representative
Apple Inc.
02.2024 - 06.2025
Inside Sales Specialist
Encompass
04.2021 - 11.2023
High School Diploma -
Norcross High School