Real Joy Beloria
Carson City,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Production Associate
Tesla, Inc.
Sparks, NV
10.2023 - Current
- Collaborated with team members to identify and resolve production issues in a timely manner.
- Organized workstations for maximum efficiency, reducing downtime between tasks.
- Ensured that all safety protocols were followed during the production process.
- Operated automated machines used in the assembly line according to established procedures.
- Trained new employees on proper use of machinery, safety protocols, and quality control procedures.
Customer Service Agent
Southwest Airline
North Charleston, SC
06.2023 - 10.2023
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Answered incoming calls promptly and professionally within company standards.
- Provided product information to customers in a timely manner.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Customer Service Agent
United Airlines
North Charleston, SC
05.2023 - 06.2023
- Delivered a late in and with all outer, answering customer inquiries and handling customer complaints
- Printed bag tags and tickets for an average of hundreds of passengers each day
- Greeted crew members, flight attendants and passengers
- Built and maintained productive relationships with employees.
Lead Customer Service Agent, Station Trainer
Trego Dugan Aviation
North Charleston, SC
12.2022 - 06.2023
- Lead CSA to four different airlines
- ALASKA AIRLINES, ALLEGIANT AIR, AVELO and SUN COUNTRY
- CHS Station Trainer for Alaska Airlines and Allegiant Airlines
- Securing Ground Operations Communicate to ramp agents
- Kept track of bags from specific flights and logged locations
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Customer Service/Sales Associate
Victoria's Secret
North Charleston, SC
07.2022 - 12.2022
- Built and maintained relationships with peers and upper management to drive team success
- Worked with fellow sales team members to achieve group targets
- Engaged customers face to face or on the phone in friendly, professional dialogue to determine needs and assessed the customer needs to provide assistance and information on product features.
Education
Some College (No Degree) - B.S Criminology
University of Mindanao
PhilippinesSkills
- Computer Skills
- Assembly Line Experience
- Safety Management
- Quality Control
- Machine Operation
- Materials Management
- Production Support
- Manufacturing
- Records Administration
- Product Inspection
- Workflow Optimization
- Statistical Process Control
- Digital Archiving
- Operations Support
Skills Interests
- Excellent Computer Skills
- Excellent Communication Skills
- Face to face Customer Service
- Passenger Service System
- Friendly and positive
- Working in a fast-paced environment
Leadership Experience Activities
- UNITED AIRLINES, North Charleston, SC, 06/01/23
- ALASKA AIRLINES, 02/01/23
- ALLEGIANT AIRLINES, 02/01/23
- SUN COUNTRY AIRLINES, 03/01/23
Timeline
Production Associate
Tesla, Inc.
10.2023 - Current
Customer Service Agent
Southwest Airline
06.2023 - 10.2023
Customer Service Agent
United Airlines
05.2023 - 06.2023
Lead Customer Service Agent, Station Trainer
Trego Dugan Aviation
12.2022 - 06.2023
Customer Service/Sales Associate
Victoria's Secret
07.2022 - 12.2022
Some College (No Degree) - B.S Criminology
University of Mindanao
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