Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Justin Jackson

Denham Springs,LA

Summary

Dedicated and results-driven Consultant with a proven track record of optimizing project planning and resource management through the implementation of JIRA and Sprint management best practices. Adept at leading and facilitating monthly sprint cycles for software development teams, ensuring seamless communication with clients to align project goals with business requirements.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Business Analyst

FusionStak
07.2023 - Current
  • Implemented JIRA & Sprint management best practices to optimize project planning & resource management
  • Create, Lead, and Facilitate monthly sprint cycles for a development team of 8 software engineers
  • Communicate with clients to understand archetypes, business requirements, and as-is processes
  • Facilitate requirements elicitation and validation sessions to ensure project goals & outcomes are achieved
  • Oversee and actively serve as quality assurance through beta environment testing to validate scope of work meets the needs of clients.

Product Manager - Salesforce App

Formstack
02.2022 - 05.2023
  • Collaborate with a team of developers in two-week sprint cycles to allocate resources for multiple projects simultaneously
  • Research high-yield product development opportunities through interviews with subject matter experts to understand the highly desired functionality
  • Produce an outcome-driven product roadmap to inform the business, customers, and partners of the product direction and target markets
  • Serve as the subject matter expert for the Salesforce ecosystem and how developments produced by Salesforce will impact Formstack’s products
  • Collaborate cross-functionally with Customer Experience, Product Marketing, Sales, Design, and Engineering teams daily to ensure successful product releases.

Partner Enablement Manager

Formstack
05.2020 - 02.2022
  • Serve as the first line of support to system integrators implementing four Formstack products for customers ranging from small businesses to enterprise
  • Consult and provide guidance on custom development solutions for four separate low-code software products
  • Provide pre-sales guidance and solution validation for existing & net new customers
  • Facilitate collaboration sessions with product & engineering top partner subject matter experts to strengthen relations and influence product innovation
  • Provide guidance to other software vendors interested in creating native integrations with Formstack products.

Partner Enablement Specialist

Formstack
08.2019 - 05.2020
  • Manage partner onboarding from the point of initial interest until partner achieves certification
  • Created and managed the partner enablement experience for system integrators and technology partners
  • Deliver hands-on training for groups of up to 25 individuals ranging from sales to developers
  • Train the trainer of groups of up to 25 individuals on key selling points, competitive advantages, and use case implementation for roles ranging from sales to developers
  • Collaborate cross-functionally with support, sales, professional services, and customer success to ensure a top-notch client experience.

Customer Success Manager

SugarCRM
08.2016 - 08.2019
  • Actively onboard clients and help them navigate the post-implementation client experience through frequent cadences
  • Work with clients to plan, strategize, and deliver an adoption strategy to achieve optimum usage
  • Manage entire client lifecycle for ~100 direct customers encompassing a territory of $5M ARR for ongoing support
  • Communicate with support and product management teams for case and bug escalations.

Neurology Sales Consultant

Weatherby Healthcare
11.2016 - 06.2017
  • Consultatively engage with neurology physicians about their career, aspirations, and availability to provide opportunities for additional income and career transitions
  • Effectively collaborate with a team of 20 consultants to obtain personal and additive weekly goals
  • Maintain a minimum of 95 daily outbound attempts to acquire new business relationships
  • Coordinate cross-functionality with internal and external credentialing professionals.

Education

Bachelor of Science – Psychology -

Purdue University
West Lafayette, IN
05.2016

Skills

  • Salesforce
  • Confluence
  • Jira
  • G-suite
  • Pendo
  • Zapier
  • Basic understanding of HTML/CSS/JavaScript
  • Business Development
  • Partner Programs
  • Partner Relationship Management
  • Stakeholder Management
  • Train the Trainer
  • Channel Account Management
  • Cross-Functional Team Leadership
  • Written & Verbal Communication Skills
  • Project Management
  • Problem Solving
  • Prioritization
  • Really Good at Googling
  • Strategic Planning
  • Client Relations

Accomplishments

  • Migrated customers from legacy plans resulting in $1.1M ARR growth, 2022-2023
  • Doubled YoY partner contributed revenue, 2021-2022
  • Averaged 50 new certified partners/quarter, 2020-2022
  • Implemented a standardized enablement & certification program, 2019
  • North America gross & net retention leader, 1Q20
  • Global gross & net retention leader, 4Q18
  • North America gross retention leader, 3Q18

Certification

  • Certified Salesforce Administrator, 2023
  • Certified Salesforce Associate, 2023
  • Salesforce Lightning Reports & Dashboards Specialist Superbadge, 2023

Timeline

Business Analyst

FusionStak
07.2023 - Current

Product Manager - Salesforce App

Formstack
02.2022 - 05.2023

Partner Enablement Manager

Formstack
05.2020 - 02.2022

Partner Enablement Specialist

Formstack
08.2019 - 05.2020

Neurology Sales Consultant

Weatherby Healthcare
11.2016 - 06.2017

Customer Success Manager

SugarCRM
08.2016 - 08.2019

Bachelor of Science – Psychology -

Purdue University

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