MEREDITH HILL
CLOVER,SC
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Business Analyst
NEBRASKA HEALTH & HUMAN SERVICES
09.2023 - 03.2024
- Collaborated with stakeholders across departments to define requirements for Electronic Application system
- Led scrum meetings, managed sprints via JIRA boards
- Monitored project timelines by tracking milestones, deliverables, tasks
- Identified gaps between current state and desired future state operations
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality, including cross functional applications
- Identified and analyzed user requirements and processes to develop optimization strategies
- Worked with team members to increase productivity by creating efficient workflows
- Wrote requirements and tested interfaced systems
- Ensured integrated systems worked as expected
- Ran SQL queries, analyzed data
- Able to navigate in HL7
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
Business Analyst
MONARCH MEDICAL LLC
Charlotte, NC
08.2019 - 07.2023
- Oversaw all aspects of EndoTool Analytics project including writing requirements, testing, managing sprints, documentation, troubleshooting
- Prepared documentation summarizing findings from stakeholder meetings
- Identified gaps between current state and desired future state operations
- Facilitated brainstorming sessions with cross-functional teams
- Designed test plans, scenarios, scripts, cases, and results to validate functionality
- Collaborated with all departments to write technical requirements and test cases
- Gathered feedback from end users regarding usability issues related to application
- Recommended improvements to systems to enhance solution functionality
- Collaborated with stakeholders to define features, integrations and partnerships.
Business Analyst
EYE CARE LEADERS, MEDFLOW
Charlotte, NC
01.2016 - 07.2019
- Drove development for a specialty ophthalmic EHR software, including writing business requirements, creating mockups and help manage backlog
- Assisted with integration testing HL7 interface between our EHR and Practice Management Systems and Portals
- Wrote user stories including acceptance criteria, personas etc
- Performed UAT testing for all applications
- Consult with vendors and customers on application proposals and issues
- Scrum Master for projects which encompasses leading planning meetings, managing backlogs, assigning tasks, including managing sprints in ADO
- Reviewed, approved and ran test cases for all projects
- Create and maintain documentation, including FDA documentation, for applications
- Conduct surveys with customers to gather feedback for NPS
- Ensure compliance with organizational standards in the development life cycle
- Perform gap analysis on current systems and proposed solutions
- Spearhead customer service initiatives to increase satisfaction
- Facilitate communication between stakeholders and development/QA teams
- Collaborate with developers to ensure that product designs meet customer needs
- Deliver presentations on project progress at regular review meetings
- Worked closely with development and testing team members to design and develop robust solutions to meet client needs for functionality, scalability and performance
- Managed testing cycles in JIRA, including test plan creation, development of scripts and co-ordination of user acceptance testing for EHR software and applications within our industry using Agile workflow
- Worked effectively with cross-functional design teams to create software solutions that elevated client-side experience and significantly improved overall functionality and performance including outside sources
- Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners/clients, maintaining optimal business flow
- Consulted regularly with customers on application development project status, new project proposals and software-related technical issues
- Implemented internal and client training on new software and supervised software integration for clients
- Configured and tested EHR software application to validate performance on our VB6 and Cloud versions internally and onsite as required by specifications in Commons
- Wrote detailed test scripts/cases for regression and integration testing
- Versed in black box and white box testing to ensure the SaaS was user friendly and worked at a code level
- Negotiated agreements to clarify misunderstood directions and resolve conflicts affecting performance
- Collaborated with product owners on product features and intended functionality
- Identified and tracked defects, identifying bottlenecks and executing test cases in Supervised team, including training and being highest tier of support
- Worked with customers nationwide to provide exceptional service via phone/email
- Design execution of support maintenance and processes, including training material
Electronic Medical Record Quality Assurance Analyst
EYE CARE LEADERS, MEDFLOW
Charlotte, NC
07.2014 - 07.2016
- Managed testing cycles in JIRA, including test plan creation, development of scripts and co-ordination of user acceptance testing for EHR software and applications within our industry using Agile workflow
- Assisted with integration testing, HL7 interface between our EHR and other Practice Management Systems
- Worked effectively with cross-functional design teams to create software solutions that elevated client-side experience and significantly improved overall functionality and performance including outside sources
- Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners/clients, maintaining optimal business flow
- Implemented internal and client training on new software
- Configured and tested software application to validate performance on our VB6 and Cloud versions internally and onsite as required by project specifications in Commons
- Wrote test scripts/cases for regression and integration testing for release cycles
- Negotiated agreements to clarify misunderstood directions and resolve conflicts affecting performance
- Consulted regularly with customers on application development project status, new project proposals and software-related technical issues, tracked issues in Kanban
- Collaborated with product owners on product features and intended functionality
- Identified and tracked defects, identified bottlenecks and executed test cases.
Lead Clinical Support Representative
EYE CARE LEADERS, MEDFLOW
Charlotte, NC
12.2010 - 07.2014
- Supervised team, including training and being highest tier of support
- Worked with customers nationwide to provide exceptional service via phone/email
- Design execution of support maintenance and processes, including training material
COA. Lead Technician
HORIZON EYE CARE
01.1999 - 12.2010
- Lead technician in a busy 20 physician practice in an ambulatory setting
- Used SRS Hybrid EMR, Accalacapture, Notify MD, and Clear Wave systems
- Oversaw scheduling and clinic flow for a busy cornea surgeon with 60 patients a day
- Assisted in working up patients, including Orbscan, Cell Check, manual keratometry
- Scheduled surgery to be done in the office and local hospitals
- Wrote lab orders for patients
- Assisted business with payor issues
- Prepared patients for surgery by counseling and doing pre-op exams
- Communicated with insurance companies to pre-certify these procedures
- Coordinated donor tissue for surgeries by communicating with donor banks
- Answered phone calls, scheduled appointments, triage patients
- Assist in surgery including LASIK, PRK, and other procedures in ambulatory setting
- Fit patients with contact lenses, troubleshooted contact lens problems, handled communication with contact lens companies all over the country, including ordering, returning and billing
- Certified with Amadeus microkeratome, VISX Star laser, Wavescan, Intacs, CK.
Skills
- Agile
- EHR Software
- Testing
- Lucid
- Netsuite
- JIRA
- User Stories
- Requirements
- Mockups
- Scrum
- Azure DevOps
- Product Development
- Training Materials
- Documentation
- Salesforce
- Confluence
Volunteer Experience
- PTO VOLUNTEER, CLOVER MIDDLE SCHOOL, CLOVER, SC, 08/01/20, Present
- PARENT LIAISON, CLOVER MIDDLE SCHOOL, Clover, SC, 08/01/20, 03/01/23
- BOARD MEMBER, CLOVER CO OP D2 FOOTBALL, Clover, SC, 03/01/15, 11/01/20
Timeline
Business Analyst
NEBRASKA HEALTH & HUMAN SERVICES
09.2023 - 03.2024
Business Analyst
MONARCH MEDICAL LLC
08.2019 - 07.2023
Business Analyst
EYE CARE LEADERS, MEDFLOW
01.2016 - 07.2019
Electronic Medical Record Quality Assurance Analyst
EYE CARE LEADERS, MEDFLOW
07.2014 - 07.2016
Lead Clinical Support Representative
EYE CARE LEADERS, MEDFLOW
12.2010 - 07.2014
COA. Lead Technician
HORIZON EYE CARE
01.1999 - 12.2010