Vikram Menon
South Bound Brook,NJ
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst
Inrika Inc.
02.2023 - Current
- Implemented business analytics, processes thereby identifying opportunities for process improvement.
- Worked closely with system End Users to validate Requirements, test, and confirm functionality created.
- Performed Document Analysis by referring to Business Requirement Document (BRD), Organization Process and Procedure Documents.
- Translated business requirements into SQL queries and collaborated with development team to implement data-driven features in company applications.
- Experience in using Agile techniques like User stories, Continuous Integration, Continuous Deployment (CICD) and Automated Testing.
- Collaborated with data engineering teams to migrate on-premises data processing workflows to Microsoft Azure, resulting in improved scalability and reduced operational costs.
- Created Unified Modelling Language (UML) diagrams using Microsoft Visio to create: Use Case Diagrams, Activity Diagrams, and Sequence Diagrams to render Business Requirements into Business Process Flow.
- Assisted in Testing and Quality Assurance phase of projects following SDLC methodologies.
- Analyzed workflow improvements, resulting in 10% increase in effectiveness and 15% decrease in errors.
- Responsibly understood Business Needs, created Artifacts to document these needs, executed designs.
- Coordinated directly with system End Users within business to understand their needs for solution.
- Documented current state and future state through combination of Process Flow Diagrams on MS Visio.
- Built understanding of Gap Analysis to define current and future Business Requirements.
- Envision and created low fidelity Wireframes to illustrate Application Flow, User experience, Functionality.
- Designed effective business solutions to business problems and translated into Technology Requirements.
- Partnered with technology teams for appropriate Grooming of User Stories and Acceptance criteria.
- Collaborated closely with business and IT teams to gather requirements, facilitate cross-functional workshops, and conduct feasibility studies, Gap analysis, and Cost-Benefit analysis.
- Maintained professional ethics to collaborate, communicate and interview SMEs and Business Stakeholders and performed Document analysis.
- Created Quick Reference Guides (QRG) and User Guides to familiarize users with newly developed functionality.
- Post-production help desk support to help resolve User Queries/bugs and creation of QA reports.
- Designed Test plans, Test Scenarios, Test Cases for User Acceptance Testing (UAT) and Functional testing.
- Worked on solutions, conducted data analysis to enhance business solutions, decision-making efficiency.
- Expanded reporting capabilities with strategic mindset through close engagement with partners.
- Provided essential IT support by troubleshooting and resolving technical issues reported by end-users.
Analyst
Compass Group USA
01.2021 - 05.2022
- Worked on Compass's customized ERP software and managed employee payrolls and procurement details within university.
- Trained new employees in groups and one-on-one about what was expected among various internal department, supervised employees and created work schedules on weekly basis.
- Entered and maintained record of data pertaining to invoices received from vendors.
- Managed high-volume, fast-paced operations, upholding professional standards in customer-centric environment.
- Took charge of daily operations and transactions, implemented improvements in inventory processes, optimized cost efficiency, and consistently prioritized customer satisfaction.
- Utilized Microsoft Excel, specifically Pivot Tables, to maintain precise records, monitor key performance indicators, and effectively manage inventory.
- Streamlined workflow processes to enhance productivity and operational efficiency.
- Collaborated cross-functionality various departments ensuring seamless operations improved communication.
- Proactively identified and resolved operational challenges to maintain smooth and efficient work environment.
- Engaged consumers, understanding needs, tailoring innovative solutions, fostering long-term relationships and loyalty.
- Maintained accurate records and used data visualization tools to create accessible reports.
- Applied statistical analysis to identify process improvement opportunities for marketing campaigns.
Junior Web Designer
Ginger Domain
10.2019 - 10.2020
- Worked with multiple small to medium cap client companies to raise their online presence and brand awareness in market.
- Developed responsive website UI using HTML, CSS, JavaScript reducing overall page load speed by 15%.
- Analyzed user research trends and suggested changes to existing design processes resulting in 25% increase in website traffic and 15% increase in conversion rates thereby improving performance.
- Maintained consistency in visual branding across multiple platforms, ensuring cohesive user experience.
- Tested websites for compatibility across multiple browsers and devices, identifying and resolving issues to ensure consistent user experience and improve website accessibility.
- Implemented visual elements to enhance user experience based on design feedback and client requirements.
- Optimized user interface for increased responsiveness, achieving improved user experience for customers.
- Created wireframes and prototypes as part of design process to facilitate clear communication of concepts between team members and clients alike.
Education
BBA - Management Information Systems
University of Toledo
Toledo, OHSkills
- HTML and CSS
- SQL
- Python and XML
- Microsoft Office Suite
- Microsoft Excel
- Pivot tables
- MS SQL Server
- MySQL
- Oracle
- MS-Access
- Tableau
- Power BI
- Agile
- MS Project
- Jira
- Trello
- SAP
- Salesforce
- Tally ERP 9
- Project Management
- Agile Business Analysis
- Data Analysis
- Gap analysis
- Documentation
- Collaboration
- Workflow Diagramming
- Database Management
- Business process improvement
- Strategic Planning
- Quality Assurance
- Business Process Mapping
- Stakeholder Management
- Software development life cycle
- Written and Oral Communication
- Critical Thinking
- Organizational Behavior
- Problem Solving
- Time Management
- Attention to Detail
- Requirements Gathering
Certification
- Scrum Master Certification - International Scrum Institute
- Business Analytics & Accounting - NIIT
- Google Data Analytics - Google
- Full Stack Software Engineering - NIIT
- Salesforce Sales Operations - Salesforce
- Fundamentals of Digital Marketing - Google
Extracurricular Activities
- Team Lead – Developed Sales and Marketing Strategies for product developed | V-Startup | MH, India
- Coordinator (Volunteer) – Covid Vaccination Drive | UYC | MH, India
- Coordinator (Volunteer) – Pandemic Assistance | Shatrujeet Foundation | MH, India
Projects
Database Development - Healthcare Plans Database
- Designed an integrated healthcare database system using Microsoft Access.
- Project scope was to create a database handling the employee healthcare plans, claims for the given company.
- Created mock-ups, ERD diagrams using BPMN notations before getting sign off.
- Utilized Microsoft Access to build a database showcasing details regarding employees, healthcare providers, healthcare plans and claims.
- Extensively utilized best practices for database and data cleansing like normalization.
Web Development - Top to Bottom LLC
- Led a team to create a Responsive Website with integrated Point of Sale for a local business. Top to Bottom LLC is a full-service construction and renovation company specializing in kitchen, bathroom tiling and roofing builds. The family-owned local business serves areas of Ohio and Michigan states.
- The project involved routine coordination with the stakeholders of the company to review the requirement, project goals, status progress, mock-ups and designs for the website and the final presentation.
Web Development – “Artless”
- Portfolio site showcasing digital art, sketches, photos, stills, portraits, and paintings for sale by artist.
- Project Scope – To apply web design principles in web design to create well-designed web site that integrates text, images, videos, and links. Applied HTML 5 and script languages such as JavaScript in Dreamweaver for web design.
- Applied Cascading Style Sheets (CSS) and responsive design to create templates and maintain website.
- Optimized Web Design for Search Engines and demonstrated collaborative work efforts.
Timeline
Business Analyst
Inrika Inc.
02.2023 - Current
Analyst
Compass Group USA
01.2021 - 05.2022
Junior Web Designer
Ginger Domain
10.2019 - 10.2020
BBA - Management Information Systems
University of Toledo
- Scrum Master Certification - International Scrum Institute
- Business Analytics & Accounting - NIIT
- Google Data Analytics - Google
- Full Stack Software Engineering - NIIT
- Salesforce Sales Operations - Salesforce
- Fundamentals of Digital Marketing - Google
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