Shama Patel
South Bound Brook,NJ
Summary
Pharmacy Management Professional Dedicated and results-oriented Pharmacy Manager with over 14 years of experience in leading pharmacy operations, optimizing medication management, and delivering exceptional patient care. Skilled in process improvement, team leadership, and customer service. Seeking to leverage expertise in a dynamic healthcare environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
CVS Pharmacy
Ocean, NJ & Staten Island, NY
05.2020 - Current
- Spearheaded process improvements, including protocol development and workflow modifications, resulting in a promised time goal achievement of over 90%
- Achieved a significant reduction in shrink to 0.4% during annual physical inventory and increased Rx sales by 6% through effective networking with local providers
- Maintained comprehensive drug knowledge and provided Comprehensive Medication Reviews (CMRs) to meet CMS standards
- Conducted prospective drug utilization reviews and facilitated patients' access to cost assistance programs, saving them out-of-pocket costs
- Ensured superior customer service and patient care, achieving customer satisfaction scores of over 95%
- Consistently surpassed inventory and payroll targets by utilizing pharmacy inventory operating systems and budgeting reports
- Managed recruitment, hiring, training, and onboarding of team members for the entire district
- Monitored monthly pharmacy operation trends and adjusted workflow as necessary to optimize efficiency
- Analyzed data, such as prescription volumes, inventory levels, and financial metrics, to make informed decisions and drive pharmacy performance.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
Staff Pharmacist
CVS Pharmacy
Various Locations (West Babylon, Deer Park, Amityville, Hicksville, NY / New Jersey)
05.2010 - 05.2020
- Ensured strict pharmaceutical regulatory compliance, supervised staff, and maintained detailed prescription transaction records
- Enforced best practices to ensure medication compliance, accurate patient history evaluation, and timely detection of fraudulent activities
- Provided expert pharmacological advice and counseling to patients on prescription & OTC medications, immunizations, and drug therapies
- Delivered Medication Therapy Management (MTM) using Outcomes platform
- Trained new technicians on proper procedures and maintained inventory control.
- Directly supervised 10-15 Pharmacy Technicians, interns and support staff while on duty.
Education
Doctor of Pharmacy - Pharmacy
St. John’s University College of Pharmacy And Allied Health Professions
Jamaica, NY05.2010
Skills
- Utilization Management
- Clinical Program Support
- Medication Therapy Management
- CMR / CMS Services
- Vaccination / Immunization
- Compounding / Dispensation
- Insurance Verification, Billing
- Pharmacy Operations Management
- Team Leadership and Development
- Clinical Pharmacy Practices
- Regulatory Compliance
- Quality Assurance and Patient Safety
- Strategic Planning and Process Improvement
- Customer Service Excellence
- Financial Management and Budgeting
- Interdisciplinary Collaboration
- Technology Integration
Certification
- New York State Licensed Pharmacist, 054871, 2022, NY
- New York State Pharmacy Certification to Immunize, 054871-I, 2022, NY
- New Jersey State Licensed Pharmacist, 28RI03701400, 2023, NJ
- New Jersey State Licensed Pharmacist Immunization Approval, 28RJ07982, 2023, NJ
- American Red Cross Certification in First Aid and Adult CPR, 2023
Timeline
Pharmacy Manager
CVS Pharmacy
05.2020 - Current
Staff Pharmacist
CVS Pharmacy
05.2010 - 05.2020
Doctor of Pharmacy - Pharmacy
St. John’s University College of Pharmacy And Allied Health Professions