REANELLE WALTON
Orlando
Summary
Experienced professional with a strong background in customer service spanning nearly 6 years. Skilled in effective communication with diverse populations through verbal and written channels while providing administrative support. Demonstrates natural ability to excel independently and as part of a team. Adaptable and eager to acquire, retain, and apply new concepts with ease.
Overview
17
17
years of professional experience
Work History
Team Leader
Seminole County Schools
08.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
4th Grade Team Lead
Renaissance Charter School
08.2021 - 05.2024
- Coordinated team activities to enhance productivity and morale.
- Improved operational efficiency by streamlining communication between team members.
- Led team meetings for planning and aligning project goals.
- Enhanced team performance with targeted training and development sessions.
- Managed project timelines to ensure timely completion of deliverables.
- Resolved conflicts among team members to maintain harmonious working relationships.
- Fostered a collaborative environment by encouraging open dialogue and feedback.
Guest Relations
Marriott Vacation Club
05.2018 - 08.2019
- Ensured confidentiality of sensitive data.
- Anticipated and addressed service needs of guests, including those with disabilities.
- Demonstrated proficiency in clear and professional communication.
- Cultivated and sustained positive working relationships.
- Ensured compliance with QA standards.
HR Assistant
Archcare
01.2016 - 05.2017
- Maintained exceptional service quality for all members.
- Coordinated disseminating job applications, handling transfer requests, and answering questions related to open positions.
- Ensured completion of essential documents in new hire process, including I-9 forms and statutory clearances.
- Performed detailed background investigations and verified references.
Inbound Sales Rep
Cablevision
06.2011 - 09.2014
- Identified opportunities to enhance and retain current cable customer base.
- Surpassed daily sales targets consistently.
- Provided interpretation of current and historical information in the billing system.
Senior Teller/Sales Service Specialist
Bank of America
06.2008 - 06.2011
- Conducted a variety of banking transactions for both personal and business accounts.
- Regularly exceeded designated sales goals.
- Intensified customer engagement by comprehending policy procedures and compliance guidelines.
- Marketed and designed numerous client account openings.
- Expert in platform administration and overseeing banking center functions.
Education
Master Of Arts - Science
Rollins College
Orlando, FL12.2022
B.S. - Human Services
Monroe College
Bronx, NY01.2017
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
- Staff training
Timeline
Team Leader
Seminole County Schools
08.2023 - Current
4th Grade Team Lead
Renaissance Charter School
08.2021 - 05.2024
Guest Relations
Marriott Vacation Club
05.2018 - 08.2019
HR Assistant
Archcare
01.2016 - 05.2017
Inbound Sales Rep
Cablevision
06.2011 - 09.2014
Senior Teller/Sales Service Specialist
Bank of America
06.2008 - 06.2011
Master Of Arts - Science
Rollins College
B.S. - Human Services
Monroe College
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