Reann Gonzales
San Bernardino
Summary
Goal-oriented professional seeking to leverage skills in customer interaction and issue resolution. Proven ability to communicate effectively and build strong relationships, resulting in high customer satisfaction and loyalty. Experienced in managing customer concerns promptly and efficiently, contributing to overall business success.
Overview
14
14
years of professional experience
Work History
Project Administrator
GJ Gentry General Engineering
05.2025 - 08.2025
- Compile monthly vendor releases for job site.
- Compiled forms related to unconditional payments for vendor settlements.
- Validate completeness of all release paperwork.
- Ensured accurate coding of all vendor invoices.
- Ensured project manager reviewed and approved all invoices.
- Ensured timely vendor payment distribution.
Collections Specialist/Accounting
ADESA Los Angeles
01.2024 - 05.2025
- Executed outbound calls on all past due accounts to prompt payments.
- Advised clients on risks associated with delayed payments for unpaid units.
- Managed risk related to check returns to minimize financial exposure.
- Conducted nightly check deposits to ensure timely fund availability.
- Verified business invoices against statements for accuracy and compliance.
- Invoiced customers daily, facilitating consistent cash flow.
- Handled overflow calls to assist customers with inquiries and issues.
- Deactivated past due accounts to manage delinquent customer relationships.
Customer Service Representative Seasonal
Bath and Body Work
11.2024 - 02.2025
- Processed customer transactions efficiently as cashier, ensuring accurate financial handling.
- Restocked shelves to maintain optimal product availability and enhance shopping experience.
- Pulled online orders accurately and promptly for timely fulfillment and customer satisfaction.
- Assisted with inventory management, contributing to organized stock levels and accessibility.
- Collaborated on creating new displays that improved product visibility and attractiveness.
Account Resolution Specialist 2
Wells Fargo
08.2019 - 12.2023
- Achieved excellent customer satisfaction through effective communication and problem-solving skills.
- Handled inbound and outbound calls while adhering to procedures for business safety.
- Processed payments for customers over the phone using efficient payment systems.
- Adapted to changes in policies, ensuring alignment with evolving business needs.
- Listened attentively to customer concerns and communicated solutions clearly.
- Collected on past due accounts, documenting updates accurately.
- Provided options to customers for bringing accounts current, enhancing resolution rates.
Assistant Manager
Rent A Wheel
11.2017 - 08.2019
- Conducted daily strategy meetings to enhance workday efficiency.
- Delivered customer service to all clients via phone and in person.
- Executed cold calls to generate leads for prospective customers.
- Marketed new products and services to local businesses.
- Achieved daily unit sales targets and met monthly revenue goals.
- Managed collections on overdue accounts while documenting progress.
- Processed purchasing orders from incoming shipments for inventory management.
- Collected weekly inventory data to ensure accurate product counts.
Customer Service Representative
Redlands Plumbing Heating and Air Conditioning
06.2016 - 10.2017
- Delivered exceptional customer service to new and existing clients while supporting office operations.
- Contacted customers for appointment scheduling and followed up on previous services.
- Screened telephone inquiries and directed calls to appropriate departments.
- Answered incoming calls and arranged service appointments as needed.
- Mailed servicing invoices to customers with overdue accounts.
- Managed collections process, including follow-up calls for outstanding payments.
- Processed payments over the phone and applied them to customer accounts.
Account Representative
ARS National Services
03.2015 - 06.2016
- Consistently met daily objectives by implementing targeted calling techniques.
- Executed outbound calls each day to drive customer engagement.
- Supported customers in arranging payment plans for past due balances.
- Managed phone payment processing to expedite collection efforts.
Store Manager
Check Into Cash
04.2011 - 03.2015
- Ensured adherence to company guidelines across all operations.
- Accounted for daily cash flow and maintained accurate financial records.
- Exceeded monthly sales quotas consistently through effective strategies.
- Facilitated customer inquiries regarding title loans and payday advances.
- Screened telephone calls and inquiries to prioritize customer needs.
- Supervised employees to maintain focus and productivity within the department.
- Managed collections processes, including follow-up calls to clients.
Education
High School Diploma - General Education
Cajon High School
San Bernardino, CA01-2009
Skills
- Credit and collections
- Teamwork orientation
- Account review
- Relationship building
- Professionalism and ethics
- Conflict resolution techniques
- Data entry efficiency
- Payment posting
- Goal-oriented mindset
- Strong negotiation skills
- Empathy and tactfulness
- Risk management
- Call center experience
- Sales experience
Timeline
Project Administrator
GJ Gentry General Engineering
05.2025 - 08.2025
Customer Service Representative Seasonal
Bath and Body Work
11.2024 - 02.2025
Collections Specialist/Accounting
ADESA Los Angeles
01.2024 - 05.2025
Account Resolution Specialist 2
Wells Fargo
08.2019 - 12.2023
Assistant Manager
Rent A Wheel
11.2017 - 08.2019
Customer Service Representative
Redlands Plumbing Heating and Air Conditioning
06.2016 - 10.2017
Account Representative
ARS National Services
03.2015 - 06.2016
Store Manager
Check Into Cash
04.2011 - 03.2015
High School Diploma - General Education
Cajon High School
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