Reanna Bhola
Queens,NY
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Car Dispacher
Dispatcher
Queens, NY
10.2021 - Current
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Communicated with individuals within inbound call center setting to complete dispatch support for [Type] calls.
- Prepared daily work and run schedules.
Education
High School Diploma -
Convent Garden Secondary School
Georgetown Guyana11-2019
Skills
- Customer Relations
- Driver communication
- Customer Relationship Management
- Communication Equipment Operation
- Stress Tolerance
Timeline
Car Dispacher
Dispatcher
10.2021 - Current
High School Diploma -
Convent Garden Secondary School