Reanna Bortle
Bridgeton
Summary
Experienced with managing office tasks and clerical duties efficiently. Utilizes organizational skills to ensure smooth administrative processes. Track record of effective communication and collaboration in achieving departmental goals.
Experienced with patient care and dental procedure support, ensuring smooth clinic operations. Utilizes effective sterilization and infection control practices for safe environment. Knowledge of dental software and radiography, enhancing patient care quality and clinic efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Assistant/Dental Receptionist
Cooper University Hospital
Sewell, NJ
02.2024 - Current
- Answer phones in a high call volume dental office
- fax requested documents
- receive and send emails
- call patients to schedule appointments
- take x-rays
- communicate with patients
- train new staff
- Assisted in patient preparation and comfort to enhance overall experience.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Developed patient follow-up procedures, increasing appointment retention rates significantly.
- Educated patients on post-operative care, promoting better recovery outcomes.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Supported the dentist in treatment planning by obtaining necessary information from patients and updating their records accordingly.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Dental Assistant
Dental Health Center
Vineland, NJ
08.2024 - 02.2025
- Managed patient records using digital dental software for accuracy and efficiency.
- Oversaw sterilization processes to maintain compliance with health standards.
- Trained new staff on office protocols and best practices for patient interaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
- Verified patient insurance eligibility and benefits.
- Developed patient follow-up procedures, increasing appointment retention rates significantly.
- Managed customer inquiries via phone and email, ensuring timely and accurate responses.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Dental Assistant/Receptionist
Vineland Oral Surgeons
Vineland, NJ
08.2019 - 06.2024
- Prepared treatment rooms, ensuring cleanliness and organization of instruments.
- Managed patient records using digital software for efficient information retrieval.
- Assisted in patient care and comfort during dental procedures.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Explained treatment procedures and instructed patients on home care guidelines.
- Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
- Monitored patient comfort and safety during dental procedures.
- Assisted in managing office supplies inventory, reducing costs through efficient procurement practices.
- Responded to inquiries from patients seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Managed daily correspondence and documentation to ensure efficient office operations.
- Improved patient satisfaction with prompt and accurate responses to inquiries via phone and email.
- Boosted productivity levels by performing routine administrative tasks such as copying, scanning, and faxing documents.
- Facilitated communication between departments by distributing memos and relaying messages as needed.
- Contributed to a positive work environment through effective teamwork, communication, and problem-solving skills.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Home School Academy Of South Jersey
01.2013
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Harris School of Business
01.2016
Skills
- Oral Surgery
- Xray certified
- OSHA certified
- HIPPA certified
- CPR certified
- Chairside Assisting
- Customer Service
- Appointment scheduling
- Professionalism and etiquette
- Cross-training capabilities
- Patient services
- Office administration duties
- Complex Problem-solving
- Data entry
- Microsoft Excel
- Call center experience
- Paperwork processing
- Documentation
- Clerical support
Certification
Licensed in Dental Radiology
Timeline
Dental Assistant
Dental Health Center
08.2024 - 02.2025
Dental Assistant/Dental Receptionist
Cooper University Hospital
02.2024 - Current
Dental Assistant/Receptionist
Vineland Oral Surgeons
08.2019 - 06.2024
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Harris School of Business
High School Diploma -
Home School Academy Of South Jersey