Reanna Wilson
Jacksonville,FL
Summary
Dynamic professional with a proven track record in customer service and sales expertise, particularly at The Tile Shop. Core competencies include client account management and negotiation tactics, with a strong ability to excel in high-pressure environments. Achievements feature significant enhancements in client satisfaction and sales outcomes through innovative solutions and exceptional interpersonal skills. Seeking to leverage this experience to drive continued success in customer relationship management.
Overview
11
11
years of professional experience
Work History
Sales Associate/ Designer
The Tile Shop
Jacksonville, FL
07.2023 - Current
- Placed special orders or called other stores to find desired items.
- Provided accurate information about products, prices and services.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered store and merchandise questions and led customers to wanted items.
- Helped clients design the spaces and homes of their dreams.
Customer Service Representative
Davids Bridal
Jacksonville, FL
12.2022 - 07.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated customer accounts, and added comments to support experience details.
- Fulfilled customer orders.
Behavioral Health Sitter
Baptist Health Medical Center
Jacksonville, FL
03.2018 - 10.2022
- Sat with patients to prevent harm to themselves or others.
- Updated nurses and staff on patients' conditions, and monitored behaviors.
- I sat in the nursing station, answering phones.
- Sat in different units depending on staff needs.
Salon Manager/Stylist
Janning and Associates
Jacksonville, FL
05.2014 - 03.2018
- Resolved guest complaints.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Serviced clients and made them feel beautiful by giving them the hair of their dreams.
- Sold products to clients to maintain their hair color/style.
- Maintained clients' styles and books to give them the best possible service. Noting their color formulas.
Education
Cosmetology License - Cosmetology
Aveda Institute
Jacksonville, FL07-2012
Skills
- Superb time management
- Excellent communication skills
- Client account management
- Money handling
- Complex Problem-solving
- Customer service
- Negotiation tactics
- Sales expertise
- Multi-tasking strength
- Excellent people skills
Timeline
Sales Associate/ Designer
The Tile Shop
07.2023 - Current
Customer Service Representative
Davids Bridal
12.2022 - 07.2023
Behavioral Health Sitter
Baptist Health Medical Center
03.2018 - 10.2022
Salon Manager/Stylist
Janning and Associates
05.2014 - 03.2018
Cosmetology License - Cosmetology
Aveda Institute
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