Reavnee Dembry
Walmart
Houston,TX
19
years of professional experience
High-performing Sales Associate and Customer Service Representative, with years of experience delivering successful customer service, while exceeding expectations for profitability and creating team development. Helped customer service supervisors to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Dedicated and organized Customer Service Representative/Associate with effective leadership skills with years of experience providing excellent customer service, while also maintaining a fast pace work environment for my fellow peers. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Work History
Senior Coordinator
3 Years 9 Months- Provided high-level customer service and support to walmart sellers through phone, email, and chat, assisting with account, products, orders, inventory and marketplace related concerns.
- Researched an resolved complex seller issues while maintaining professionalism , accuracy, and strong focus customer satisfaction.
- Managed multiple sellers account in between chats emails and via phone while making sure im meeting response time expectations.
- Navigated multiple computer systems, applications.
- Documented each call interactions, research findings, and resolutions.
Call Center Representative
6 Months- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Corresponded with service department team members to build and implement successful solutions to customer problems.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Current.
Customer Service Team Lead
2 Years 3 Months- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Evaluated employee job performance and motivated staff to improve productivity
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Customer Service Representative
2 Years- Responded to online customers to improve company customer service ratings.
- Evaluated employee job performance and motivated staff to improve productivity.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Assessed departmental operations to determine areas for customer service improvement and support.
Customer Service Associate
1 Year 5 Months- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. .
Dispatcher
2 Years 6 Months- Maintained strong call control and quickly worked through scripts to address problems.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Corresponded with service department team members to build and implement successful solutions to customer problems.
- Improved call management database by frequently changing and updating customer contact information.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Explained key information regarding products and services to customers to encourage informed decision-making.
Sales Associate
5 Years 5 Months- Informed decision-making.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Built and maintained relationships with peers and upper management to drive team success.
- Acted as point of contact for internal and external customers across departments.
- Developed and deepened customer relationships to cultivate loyal and engaged customer base.
- Identified needs of customers promptly and efficiently.
- Analyzed operational performance to identify pain points and provided actionable solutions to management
Sales Associate
2 Years- Answered incoming telephone calls to provide store, products and services information.
- Audited and reconciled electric facility information for contractors and company crew members to continue organizational function.
- Developed and deepened customer relationships to cultivate loyal and engaged customer base.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Defined appropriate metrics and measurements to drive results.
Education
High School Diploma
Skills
Credit card payment processing
Sales expertise
Customer relations
High-energy attitude
Inbound and Outbound Calling
Retail sales customer service
Schedule mastery
Verbal Communication
Quality Assurance
Courteous demeanor
Microsoft Office Suite expert
Timeline
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10.2022 - 07.2026Read More
Call Center Representative
Molina Healthcare
07.2021 - 01.2022Read More
Customer Service Team Lead
Aramark
02.2019 - 05.2021Read More
Customer Service Representative
AT&T
01.2017 - 01.2019Read More
Customer Service Associate
Target
11.2016 - 04.2018Read More
Dispatcher
Auto Rescue Solutions
09.2015 - 03.2018Read More
Sales Associate
Walmart
03.2010 - 08.2015Read More
Sales Associate
Self-Storage
01.2008 - 01.2010Read More
DESOTO HIGH SCHOOL
High School Diploma
Read More