Summary
Overview
Work History
Education
Skills
Timeline
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Sandy Reehal

Albany,GA

Summary

Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Hardworking Order Fulfillment Associate with attention to detail and physical stamina to handle challenging work. Supports smooth distribution operations with top skills in equipment operation, order packing and multitasking. Knowledgeable about safety standards and RF tracking.

Overview

25
25
years of professional experience

Work History

Senior Resolution Coordinator

Walmart
09.2023 - Current
  • Served as a subject matter expert in dispute resolution, providing guidance and training to new hires on best practices.
  • Developed detailed reports on case resolutions that contributed to continuous improvement initiatives within the organization.
  • Achieved high levels of client satisfaction through empathetic listening skills and effective communication strategies during difficult conversations.
  • Reduced case resolution time by streamlining the complaint handling process and utilizing conflict resolution skills.
  • Managed high volumes of cases while maintaining a strong focus on quality assurance and adherence to company policies.
  • Improved customer satisfaction by addressing and resolving complaints in a timely and efficient manner.

Assistant Manager

UPS
07.2022 - 01.2023
  • Identify customers’ needs, clarify information, research every issue there is that is associated with a customers’ shipment. Provide solutions and/ or alternatives to ensure that all the customers’ issues are addressed and resolved.
  • Frequently provide education and skills to my team to ensure that everyone is knowledgeable and educated on the skills required to perform the job correctly and safely. Build sustainable relationships and engage with customers by taking that extra mile.

Work From Home Customer Service Agent

American Water
05.2009 - 10.2021
  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.

Server/Trainer

Golden Corral
03.2018 - 05.2018
  • Assisted customers with processing their orders all while maintaining a I can help you attitude.
  • Provided excellent customer service to all customers.
  • Trained and managed 12-night shift servers and achieved significant improvements in their productivity.
  • Executed daily operations of opening and closing the restaurant.

Birdsong Peanuts
09.2000 - 06.2009
  • Data processing and input information into the computer system about the location and weight of the peanuts.
  • Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
  • Processed daily orders through multi-carrier manifest system.
  • Pulled and packed products from shelves based on customer orders and lab personnel. Processed daily orders through a multi-carrier manifest system.

Education

High School Diploma - undefined

Southwest Georgia Institute of Education

Skills

  • Bilingual
  • Customer service
  • Email
  • Listening
  • Phone
  • Credit card payment processing
  • Adaptive team player
  • Order status updating
  • Order picking abilities

Timeline

Senior Resolution Coordinator

Walmart
09.2023 - Current

Assistant Manager

UPS
07.2022 - 01.2023

Server/Trainer

Golden Corral
03.2018 - 05.2018

Work From Home Customer Service Agent

American Water
05.2009 - 10.2021

Birdsong Peanuts
09.2000 - 06.2009

High School Diploma - undefined

Southwest Georgia Institute of Education

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Sandy Reehal