Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kanesha Sophus

Houston

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

5
5
years of professional experience

Work History

Senior Resolution Coordinator

Walmart
09.2022 - Current
  • Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere
  • Accelerated in documentation, research and resolving customer service issues
  • Offered to assist with additional tasks to keep projects on-task and meet tight deadlines
  • Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace

Remote Customer Service Representative

Dish
09.2021 - 09.2022
  • Followed up with customers to offer additional support and check resolution satisfaction
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Delivered fast and friendly service to handle questions and service complaints
  • Managed customer calls efficiently in fast-paced call center environment
  • Met personal, team and company goals in customer service environment
  • Handled customer inquiries, payments and service requests
  • Brainstormed with colleagues and co-workers to deliver quality customer experience
  • Communicated promotions and special offers to increase sales

Customer Service Representative

Afni
08.2020 - 09.2021
  • Anticipated needs and resolved problems to keep customers happy
  • Kept records of customer interactions or transactions, recording details of inquiries and actions taken
  • Formulated various tools and resources to identify trend behaviors to improve individual and team performance
  • Updated records with details of customer interactions and transactions
  • Referred unresolved customer grievances to designated departments for further investigation

Education

Associate in Applied Science (A.A.S.) -

College of Healthcare Professions
Houston, Tx
05.2024

Skills

  • Technical troubleshooting
  • Call management
  • Customer satisfaction
  • Conflict resolution
  • Computer proficiency
  • Call center experience
  • Documentation
  • Live chat support

Timeline

Senior Resolution Coordinator

Walmart
09.2022 - Current

Remote Customer Service Representative

Dish
09.2021 - 09.2022

Customer Service Representative

Afni
08.2020 - 09.2021

Associate in Applied Science (A.A.S.) -

College of Healthcare Professions

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Kanesha Sophus