Reazul Islam
Albany,New York
Summary
Dynamic Shift Manager at Taco Bell with a proven track record in staff training and conflict resolution. Expert in financial analysis, successfully identifying cost-saving opportunities. Recognized for enhancing customer service through effective communication and team leadership, fostering a positive dining experience while maintaining compliance with health regulations.
Overview
1
1
year of professional experience
Work History
Shift Manager
Taco Bell
Manhattan, New York
03.2024 - 01.2025
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Distributed food to service staff for prompt delivery to customers.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Assisted staff by serving food and beverages or bussing tables.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Delegated work to staff, setting priorities and goals.
Education
Intermediate Certificate - Science
Cumilla Victoria College
Cumilla, Bangladesh04-2018
Skills
- Staff training
- Customer service
- Financial analysis
- Health regulations
- Team leadership
- Employee scheduling
- Performance feedback
- Conflict resolution
- Customer service focus
- Effective communication
- Problem solving
Timeline
Shift Manager
Taco Bell
03.2024 - 01.2025
Intermediate Certificate - Science
Cumilla Victoria College
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