Reazur Rahman
Pearland
Summary
Technical Compliance Analyst at Vontier with a proven track record in training and mentoring teams. Expert in data analysis and compliance, adept at resolving complex issues and enhancing operational efficiency. Recognized for critical thinking and adaptability, driving improvements in customer satisfaction and compliance standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Lead
FUMC Pearland
08.2012 - 07.2019
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
Technical Compliance Analyst
Vontier
10.2020 - Current
- Reviewed inventory control reports related to customer daily throughput.
- Stayed current with implemented changes to applicable regulatory standards and company procedures.
- Supported and trained customers and team members on compliance-related issues.
- Developed improvement and corrective action plans to bring operations in line with requirements.
- Helped create training programs to handle system-wide issues and maintain compliance.
- Prepared documentation and records for upcoming audits and inspections.
- Created and maintained compliant work environment.
- Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.
- Evaluated and monitored supplier and partner relationships to support compliance.
- Updated Excel spreadsheets and managed Power BI Dashboards with latest data to enhance strategic planning.
- Conducted periodic compliance cadence calls and reviews to identify areas of improvement.
Education
Bachelor of Science - Management Information Systems
University of Houston - Clear Lake
Houston, TX12-2019
Skills
- Customer facing communication
- Critical thinking
- Detailed Oriented
- Investigations expertise
- Data Analysis
- Time management
- Adaptability and flexibility
- Training and development
- SQL
- Power BI Dashboards
- Microsoft Office
Accomplishments
- Supervised team of 6 staff members.
- Collaborated with team of 4 in the development of an improved Inventory Control Program.
- Achieved a 40% improvement in data quality through leading the improved Inventory Control Program.
Certification
- Microsoft Office Specialist - Excel
- Microsoft Office Specialist - Access
Languages
English
Native or Bilingual
Bengali
Full Professional
Timeline
Technical Compliance Analyst
Vontier
10.2020 - Current
Customer Service Lead
FUMC Pearland
08.2012 - 07.2019
Bachelor of Science - Management Information Systems
University of Houston - Clear Lake