Reba S. McBride
Randleman,NC
Summary
Looking to leverage my knowledge and experience into a role in my preferred field of education and experience. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Business Office Manager
PruittHealth@Home-Forsyth
Kernersville, North Carolina
06.2025 - Current
- Managed daily office operations for a home health services provider.
- Coordinated communication between healthcare staff and patient families.
- Oversaw scheduling for home health visits and staff assignments.
- Maintained accurate patient records and confidential information.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Answered phones promptly and directed calls appropriately.
- Handled confidential company information in accordance with established protocols.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Ordered supplies when necessary to keep the office running smoothly.
- Organized filing systems for easy retrieval of documents.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Monitored office inventory to maintain supply levels.
- Performed human resources functions by conducting new hire orientation and administering benefits.
- Oversaw departments and staffing coverage to facilitate day-to-day operations of business office.
- Developed and implemented procedures to ensure efficient workflow in the office.
- Facilitated communication and coordination between department heads, staff, and external partners.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Sr. Supervisor of Training
IMMUNOTEK
Greensboro, NC
06.2024 - 03.2025
- Collaborate with center management and quality leadership staff to ensure assigned donor centers continuously meet regulatory requirements, customer specifications, and internal company procedures from a training aspect
- Actively monitors the training activities in all centers assigned
- Perform periodic training audits of designated centers to ensure the center is following company policies and customer requirements
- Supervise trainees during on-the-job training sessions and monitor their progress throughout the program to ensure training is completed compliantly and timely
- Initiate, coordinate, and oversee center-level training, including new hire orientation, SOP revisions, CAPA training, annuals, and specialized training to meet center and regulatory requirements
- Review and ensure compliance of Training Center's personnel training documents with Company procedures, SOPs CLIA/COLA, and other relevant standards
- Maintain the center's Safety Program, ensuring implementation and adherence to safety training and practices
Regional Quality Manager
KEDPLASMA, LLC-CORPORATE
06.2021 - 02.2024
- Led quality assurance initiatives across multiple facilities in the region.
- Developed and implemented standard operating procedures for quality control processes.
- Trained staff on compliance with industry regulations and best practices.
- Conducted internal audits to ensure adherence to quality standards.
- Reviewed and analyzed quality data to identify trends and areas for improvement.
- Collaborated with cross-functional teams to resolve quality-related issues promptly.
- Established relationships with regulatory agencies to stay updated on compliance requirements.
- Facilitated communication between global headquarters departments concerning regional product testing results.
- Developed training programs for employees on Quality Management System requirements.
- Compiled monthly reports summarizing overall quality system performance at each location within the region.
- Developed methods for tracking key performance indicators related to product quality assurance activities across multiple regions.
- Managed a team of Quality Assurance professionals responsible for developing inspection protocols.
- Kept records of quality reports and statistical reviews.
- Analyzed quality control test results and provided feedback and interpretation to production management or staff.
- Supervised and guided inspectors, technicians, and other staff.
- Led the development and implementation of regional quality systems, policies, procedures and processes.
Quality Assurance Manager
KEDPLASMA, LLC-BURLINGTON
Burlington, NC
04.2017 - 06.2021
- Led quality assurance team to ensure compliance with industry regulations.
- Developed and implemented quality control processes for plasma collection operations.
- Conducted regular audits to assess adherence to safety and quality standards.
- Trained staff on best practices in quality assurance and safety protocols.
- Collaborated with cross-functional teams to resolve quality-related issues promptly.
- Reviewed documentation for accuracy and completeness in compliance reporting.
- Monitored equipment calibration and maintenance schedules for optimal performance.
- Developed and implemented quality assurance policies and procedures.
- Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
- Performed root cause analysis on non-conforming materials or products in order to determine appropriate corrective actions.
- Coordinated with other departments such as engineering, manufacturing, sales. in order to resolve any issues related to product quality.
- Created reports detailing results from inspections, tests, investigations that were used by senior management for decision-making purposes.
- Established key performance indicators for evaluating the effectiveness of the company's quality management system.
- Created, edited, and updated project manuals and technical documentation used by entire QA team.
- Supervised and guided inspectors, technicians, and other staff.
- Reviewed current standards and policies.
- Reviewed customer complaints and identified trends in order to develop corrective action plans.
- Trained personnel on the use of new technologies or techniques designed to improve product reliability or safety standards.
- Provided guidance on process improvements and best practices in order to maintain high levels of product quality.
- Kept records of quality reports and statistical reviews.
- Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
- Managed supplier key performance indicators and checked materials for compliance with specifications.
- Participated in meetings with customers regarding product specifications or other quality-related topics.
- Managed continuous improvement strategies to improve manufacturing margins and reduce costs.
- Managed company onboarding processes, interviewing, and selecting new quality assurance personnel.
- Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum.
- Identified needed resources and aligned with project milestones, deliverables, and prioritization for viable production planning.
- Analyzed data from quality control testing to identify areas of improvement.
- Directed the preparation and execution of internal and external audits, achieving compliance with ISO standards and other regulatory bodies.
- Oversaw supplier quality assurance programs, including audits and performance evaluations, to ensure adherence to company standards.
- Led sustainability initiatives within the quality department, focusing on waste reduction and improving environmental impact.
- Conducted risk assessments and validation activities to mitigate potential quality and compliance risks.
- Represented the quality assurance department in cross-departmental meetings, contributing to strategic planning and operational efficiency.
- Coordinated with production and development teams to integrate quality assurance measures into all phases of product lifecycle.
- Updated and maintained documentation related to quality assurance processes, procedures, and reports to ensure regulatory compliance.
- Managed the development and maintenance of quality management systems (QMS), ensuring continuous improvement and efficiency.
- Led cross-functional teams in conducting detailed product audits, identifying quality issues and ensuring compliance with specifications.
Quality Specialist/Quality Manager
IMMUNOTEK, LLC-BURLINGTON
Burlington, NC
12.2015 - 04.2017
- Conducted quality inspections on raw materials and finished products.
- Developed and maintained quality assurance documentation and procedures.
- Trained staff on quality standards and best practices.
- Analyzed data to identify trends in product quality complaints.
- Assisted in internal audits to ensure compliance with regulations.
- Conducted internal audits to ensure compliance with quality standards and procedures.
- Documented daily inspection results and reported any discrepancies or problems immediately.
- Analyzed customer complaints, identified root causes, and implemented corrective action plans.
- Performed process inspections to evaluate conformance of products to established standards.
- Recommended changes in design or testing protocols based on findings from inspections or tests.
- Developed and maintained quality control systems for production processes.
- Tracked defect rates over time and suggested measures for continual improvement of quality assurance systems.
- Assisted in the development of new products by conducting research into raw materials used in production processes.
- Monitored supplier performance to ensure parts met company specifications.
- Collaborated with engineering teams to resolve complex product issues during the design phase.
- Implemented new methods for measuring process effectiveness and efficiency within the organization.
- Validated manufacturing processes using statistical methods such as SPC.
- Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration.
- Trained end users on software and hardware functionality, best practices and protocols.
- Utilized root cause analysis techniques to identify and rectify quality-related problems.
- Managed customer complaints, coordinating investigations, and ensuring effective resolutions.
- Developed and implemented comprehensive quality assurance programs to ensure compliance with industry standards and regulations.
- Updated and maintained the Quality Management System documentation to reflect current practices and regulatory changes.
- Led internal audits to identify areas for improvement and ensure adherence to quality management systems.
- Supported continuous improvement initiatives by analyzing performance data and recommending process enhancements.
- Assisted in the development and validation of testing methods for quality control purposes.
- Trained other analysts to perform laboratory procedures and assays.
- Provided leadership in developing best practices for continuous improvement initiatives across all departments.
- Trained and developed employees in effort to contribute to overall professional growth.
- Created KPIs related to process performance metrics such as defect rate, scrap rate.
- Created and wrote manuals on production processes for new production lines, adapting standard operating procedures to consistently achieve order specifications.
- Managed team of technicians and inspectors to ensure adherence to product requirements.
- Fostered a team-oriented environment, encouraging collaboration and knowledge sharing among quality and production staff.
- Managed internal audit program, identifying non-conformances and leading corrective action plans.
- Led the selection and implementation of quality management software to streamline processes and enhance traceability.
- Analyzed quality data and metrics to identify trends, drive improvements, and support decision-making processes.
Office Manager (Physician & Psych. Ward)
ALAMANCE HOSPITAL
Burlington, NC
09.2014 - 12.2015
- Organized office operations to enhance workflow efficiency and productivity.
- Managed scheduling for staff and coordinated appointments for patient consultations.
- Oversaw inventory management and procurement of office supplies and medical forms.
- Trained new administrative staff on procedures and hospital policies effectively.
- Maintained confidential patient records in compliance with healthcare regulations.
- Facilitated communication between departments to support patient care initiatives.
- Implemented office procedures to streamline administrative tasks and improve service delivery.
- Coordinated meetings and prepared agendas for leadership discussions on operational improvements.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office budget to handle inventory, postage and vendor services.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Provided administrative support to management team including preparing reports and presentations.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Assisted in recruiting, onboarding and training new employees.
- Maintained confidential records relating to personnel matters.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Communicated effectively with staff members, colleagues and other healthcare providers.
- Monitored patient progress through follow-up visits to ensure effectiveness of treatments.
Education
Master of Arts - Healthcare Administration and Management
ASHFORD UNIVERSITY
San Diego, CA05.2016
Skills
- Risk Management/Assessment
- Office operations management
- Patient record maintenance
- Invoice processing
- Staff scheduling
- Compliance monitoring
- Quality assurance
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Employee training
- Office administration
- Conflict resolution
- Documentation and control
- Payroll processing
- Records management
- Regulatory Compliance
- Prioritizing/Leadership
- Cert ISO-13485/ ISO-9001
- Coding/Billing Certification
- Quality Control Systems
- Quality Control Test Results Analysis
- Internal Audits
- External Inspections
- Customer Audits
- Monitoring Multiple Sites
- Nonconformance Reporting
- Root Cause Analysis
- Quality Trends Analysis
- Quality Documentation Review
- Staff Instruction in Quality Control
- Support during Acquisition and Transitions
Recognition
Highest Standard of Quality Award, 06/01/19, As Quality Manager for the Burlington Center (Kedplasma)
Timeline
Business Office Manager
PruittHealth@Home-Forsyth
06.2025 - Current
Sr. Supervisor of Training
IMMUNOTEK
06.2024 - 03.2025
Regional Quality Manager
KEDPLASMA, LLC-CORPORATE
06.2021 - 02.2024
Quality Assurance Manager
KEDPLASMA, LLC-BURLINGTON
04.2017 - 06.2021
Quality Specialist/Quality Manager
IMMUNOTEK, LLC-BURLINGTON
12.2015 - 04.2017
Office Manager (Physician & Psych. Ward)
ALAMANCE HOSPITAL
09.2014 - 12.2015
Master of Arts - Healthcare Administration and Management
ASHFORD UNIVERSITY