Summary
Work History
Education
Skills
Timeline
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Reba Smith

Corbin,KY

Summary

Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Organized Waitress with experience in serving restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Work History

Crew Member

McDonald's
Corbin, KY
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Became familiar with products to answer questions and make suggestions.

Crew Member

KFC
Williamsburg, KY
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Assisted other team members to achieve goals.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Supported great dining and meal experiences for guests.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.

Crew Member

Wendy's
Williamsburg, KY
2021
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Accurately operated cash register to process customer payments.
  • Brewed coffee and tea and changed out drink station syrups.

Server

Cracker Barrell
London, KY
11.2022 - 12.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Answered customers' questions, recommended items and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Cook

Huddle House
Williamsburg, KY
07.2022 - 08.2022
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Communicated closely with servers to fully understand special orders for customers.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.

Education

High School Diploma -

Corbin High School
Corbin, KY
05.2018

Skills

  • Sales Expertise
  • Company Standards
  • Product Promotion
  • Order Delivery Practices
  • Ordering Procedures
  • Verbal and Written Communication
  • Food Preparation and Safety
  • Time Management
  • Stocking and Replenishing
  • Table Setting Knowledge
  • Standardized Recipes
  • Suggestive Selling
  • High-Volume Dining
  • Bill Computation
  • Food and Beverage Pairings
  • Order Accuracy
  • To-Go Order Preparation
  • Food Sales and Promotion
  • Pos Operation
  • Age Verification
  • Specials Promotion
  • Sales Techniques
  • Menu Presentation
  • Menu Item Recommendation

Timeline

Server

Cracker Barrell
11.2022 - 12.2022

Cook

Huddle House
07.2022 - 08.2022

Crew Member

McDonald's

Crew Member

KFC

Crew Member

Wendy's
2021

High School Diploma -

Corbin High School

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Reba Smith