Tehya Wireman
STANTON,Kentucky
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers.
Overview
1
1
year of professional experience
Work History
Crew Member
McDonald's Restaurant
Stanton, KY
05.2023 - 02.2024
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Aided management in achieving staffing goals through active involvement in recruitment efforts, including interviews and orientation sessions for new hires.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Brewed coffee and tea and changed out drink station syrups.
- Documented customer orders and conveyed special requests to kitchen staff.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Backed up servers by setting up trays and completing some food deliveries.
- Prepared salads, soups and sandwiches for customers.
- Completed milkshakes and ice cream desserts for customers.
Education
Powell County High School
Stanton, KYSkills
- Food Running
- Health Code Compliance
- Menu Memorization
- Drive-Thru Operations
- Order Management
- Beverage Preparation
- Customer Engagement
- Customer Service
- Cooking
- Safe Food Handling
- Initiative and Self-Motivation
- Crew Leadership
- Sales expertise
- Heavy Lifting
- Interactive communication skills
- Integrity and Honesty
- Time Management
- Product Promotion
- Visual Communication
- Verbal and written communication
- Performance Improvement
- Cleaning
- Hospitality service expertise
- Teamwork and Collaboration
- Housekeeping
- Complex Problem-Solving
- Safety awareness
- Production Line Work
- Cash Handling
- Flexible Schedule
- Clear Communication
- Creativity and Innovation
- Self-discipline
- Diversity awareness
- Basic Math
- Calculating Bills
- Kitchen maintenance
- Customer Relations
- Sales and Promotions
- Food arrangement
- Guest service
- Multitasking
- Goal Setting
- Problem-solving abilities
- Team Collaboration
- Money Handling
Accomplishments
-upward bound leadership team
Affiliations
- kentucky department for community based services
- police work
Timeline
Crew Member
McDonald's Restaurant
05.2023 - 02.2024
Powell County High School