Driven Customer Success Manager with proven record in enhancing customer experience and fostering strong relationships. Skilled in leveraging CRM tools to manage accounts, forecast growth, and track customer interactions. Goal-driven sales management professional bringing several-year career history in sales and proven track record of strategic business growth. Skilled at aiding in product marketing efforts. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement.
Hi, I’m
Rebba Wolf
Atlanta,GA
Summary
Overview
8
years of professional experience
Work History
New York Life Insurance CoAtlanta, GA
Customer Success Manager
09.2022 - 03.2024
Job overview
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
- Provided customer onboarding and training to ensure successful product adoption.
- Assisted sales team by providing technical expertise during the sales process.
PhamPacc CorpCoral Gables, FL
Customer Success Manager/Sales Associate
10.2017 - 07.2022
Job overview
- Analyzed sales data to identify trends, opportunities, and areas for improvement.
- Created and maintained relationships with key stakeholders, including medical professionals, healthcare providers, and pharmaceutical distributors.
- Maintained up-to-date knowledge of relevant industry trends and developments.
- Identified new target markets for existing products and developed marketing plans for launching new products into the marketplace.
- Prepared weekly reports outlining sales performance against targets for senior management review.
- Maintained accurate records of sales activity using CRM software systems.
- Performed ongoing review of customer accounts to ensure satisfaction with products and services offered.
- Resolved any customer complaints or issues in an efficient manner.
- Scheduled appointments with medical professionals to sell specific products.
- Assessed client needs and sold appropriate products.
The Boon Group Inc.Austin, TX
Customer Service Coordinator
09.2016 - 08.2017
Job overview
- Collaborated with other departments to resolve complex customer issues quickly.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Responded promptly to all incoming inquiries from clients regarding product information or support requests.
- Worked closely with sales team to ensure smooth transition from prospecting stage to post-sale engagement.
- Conducted customer training sessions on how to use products effectively.
- Developed client relationships through proactive outreach, regular check-ins, and continued follow-up.
- Generated leads through cold calling prospective clients.
- Developed and implemented technical sales strategies to increase customer base.
Education
University of PhoenixTempe, AZ
Bachelor of Science
06-2021
University Overview
Udemy Online
Tech Sales Training Cert.
University Overview
Skills
- Client Relations
- Customer Account Management
- Microsoft Visio
- Consultative Sales Techniques
- Strong technical acumen
- Sales process engineering
- CRM Software
- Competitive Analysis
- Sales Training
- Sales proficiency
- Business Development
- Strategic communications
- Customer Service
- Sales management
- Revenue Growth
- Report Analysis
Timeline
Customer Success Manager
New York Life Insurance Co
09.2022 - 03.2024
Customer Success Manager/Sales Associate
PhamPacc Corp
10.2017 - 07.2022
Customer Service Coordinator
The Boon Group Inc.
09.2016 - 08.2017
University of Phoenix
Bachelor of Science
Udemy
Tech Sales Training Cert.
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