REBBECCA CARMAN
Port Charlotte,FL
Summary
With a strong set of problem-solving abilities, a willingness to learn, and excellent communication skills, well-equipped to contribute to team success and achieve positive results. Poised and ready to tackle new challenges, dedicated and enthusiastic about advancing organizational objectives.
Overview
20
20
years of professional experience
Work History
Sales Associate
E&L Clam House
10.2021 - Current
Cashier/Manager
Wendys
11.2017 - 06.2020
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area
- presentable and ready for use.
- Organized food items on serving trays and in carry-out packages to deliver complete orders to
- customers.
- Discussed menu options with customers and offered proactive suggestions to meet individual
- needs and drive sales.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Quickly prepared accurate orders within expected timeframe.
- Cooked and prepared food items by chopping, dicing and ingredients.
- Accepted payments and made change to process transactions
- Verified orders and bagged items for easy transport.
- Operated cash register, collected payments and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Met high productivity standards in processing payments for customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands
Over Night Stocker
Walmart
03.2017 - 11.2018
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained neat, organized stockroom free of hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Assistant Manager
Burger King
10.2004 - 11.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Education
Diploma -
Oakley High School
Oakley, KS05.2004
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Cash handling
- Money handling
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Sales strategies
- POS system operation
- Meeting deadlines
- Retail store operations
- Cleaning techniques
- Guest relations
- Sales training
- Payment processing
- Strategic planning
- Inventory tracking
- Sales development
- Point of sale operation
- Product promotions
Timeline
Sales Associate
E&L Clam House
10.2021 - Current
Cashier/Manager
Wendys
11.2017 - 06.2020
Over Night Stocker
Walmart
03.2017 - 11.2018
Assistant Manager
Burger King
10.2004 - 11.2018
Diploma -
Oakley High School
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