Rebbecca Sanders
Hearne,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level AGM position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Guest Services Represenative
Baymont Inn & Suit Hotel
11.2014 - Current
- Greet guests at the front desk and engage in pleasant conversation while managing the check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
Cook/Bartender
Louies Icehouse
03.2014 - 11.2014
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Collaborated with management team to develop new menu items.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Managed opening and closing shift kitchen tasks.
- Trained and supervised cooking staff to expertly meet daily needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Education
GED -
Franklin High School
Franklin, TXSkills
- Microsoft
- Opera
- Excel
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Staff Training
- Paperwork Processing
- Telephone reception
- Systems and software expertise
- Time management abilities
Timeline
Guest Services Represenative
Baymont Inn & Suit Hotel
11.2014 - Current
Cook/Bartender
Louies Icehouse
03.2014 - 11.2014
GED -
Franklin High School
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