Summary
Overview
Work History
Education
Skills
References
Timeline
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Rebeca Carpenter

Rebeca Carpenter

Centreville,Virginia

Summary

Dynamic IT Technician with a proven track record at Rx-it Technology Solutions, excelling in system upgrades and offering exceptional helpdesk services. Skilled in both hardware diagnostics and fostering positive relationships, I significantly enhanced system reliability and user satisfaction. Able to effectively multitask and adapt, I consistently deliver solutions that exceed expectations. Ambitious IT Technician consistently exceeds client expectations by proactively tracking and resolving faults and complaints. Accurately triages and delegates all incoming tickets. Confirms either personal resolution or correct assignment of each and every customer issue.

Overview

10
10
years of professional experience

Work History

IT Technician

Rx-it Technology Solutions
Springfield, VA
07.2014 - 12.2024
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Maintained user accounts in Active Directory and Exchange Server environments.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Provided technical support to users via telephone or remote access.
  • Assisted with the deployment of new applications and updates to existing applications.
  • Resolved hardware issues including replacing parts as necessary.
  • Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
  • Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
  • Deployed operating systems.
  • Set up user profiles on local machines according to established standards.
  • Configured routers, switches and wireless access points for LANs and WANs.
  • Participated in team meetings to discuss project status updates.
  • Tracked service requests through a ticketing system such as Remedy or Service Now.
  • Responded quickly to emergency situations involving outages or data loss scenarios.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Maintained positive working relationship with fellow staff and management.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.

Education

High School Diploma -

West Springfield
Springfield, Va
06-2007

Skills

  • Application installations
  • System performance optimization
  • Debugging
  • Software configuration
  • Operating system management
  • Application support
  • Software updating
  • Helpdesk services
  • Troubleshooting and diagnostics
  • LAN/WAN
  • Computer maintenance
  • Desktop support
  • Hardware upgrades
  • Reliability
  • TCP/IP
  • Support end-users
  • Ticketing systems
  • Problem-solving abilities
  • Hardware diagnostics
  • Hardware Installation
  • Network configuration
  • Operating systems
  • Professionalism
  • System Upgrades
  • Remote Support
  • Multitasking
  • Adaptability
  • Repair hardware

References

  • Bill Whelden Rx-IT Owner 703-538-5533
  • Nadia Pedersen Boys & Girls Club of Greater Washington 703-232-0977
  • Calvin Dascent Boys & Girls Club of Greater Washington 202-320-8448
  • Ann Mills Quercus 202-277-3924
  • Kristie Meyers Queen of Apostles School Principal 317-797-0200

Timeline

IT Technician

Rx-it Technology Solutions
07.2014 - 12.2024

High School Diploma -

West Springfield

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Rebeca Carpenter