PROFESSIONAL SUMMARY
Overview
Work History
Education
Skills
LANGUAGES
Timeline

Rebeca Diaz-Botello

Nordstrom
Berwyn,IL
2
Languages
2
years of professional experience

Dynamic sales associate with a proven track record in delivering exceptional customer service and resolving issues efficiently. Leveraging strong problem-solving skills, I consistently enhance customer satisfaction by providing personalized product recommendations. Committed to maintaining an organized and welcoming environment, I contribute to team success through collaboration and effective communication.

Work History

Retail Sales Associate

8 Months
Nordstrom | 04.2025 - 12.2025
  • Assisted customers with styling recommendations, product selection, and personalized service on sales floor.
  • Processed purchases, returns, and exchanges accurately using point-of-sale systems.
  • Maintained organized fitting rooms, ensuring quick recovery of merchandise and clear presentation.
  • Restocked floor inventory and replenished sizes from stockroom to support product availability.
  • Built strong customer relationships by resolving questions and recommending complementary products.
  • Collaborated with team members to meet daily sales goals and maintain efficient store operations.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Helped customers complete purchases, locate items, and join reward programs.

SALES ASSOCIATE

11 Months
Lotion/Family Business | 03.2024 - 02.2025
  • Greeted customers warmly and offered assistance.
  • Helped customers find and select products.
  • Kept work area clean, organized and free of clutter at all times.
  • Assisted customers with product selection to ensure customer satisfaction.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Provided accurate information about products, prices and availability both in person and over the phone.
  • Established a positive rapport with customers by delivering friendly, personalized service.

Education

Bachelor of Science - Software Engineering

Western Governors University | Salt Lake City, UT

HIGH SCHOOL DIPLOMA

Penn Foster Highschool | Stickney, IL | 05.2024
GPA: 3.8

Skills

Customer service
Teamwork and collaboration
Time management
Problem-solving
Teamwork
Customer assistance
Customer engagement
Retail sales
Reliability and punctuality
Store opening and closing
Flexible schedule
Relationship building
Professional appearance
Stocking and receiving
Store maintenance

LANGUAGES

Spanish - Fluent
English - Fluent

Timeline

Retail Sales Associate

Nordstrom
04.2025 - 12.2025Read More

SALES ASSOCIATE

Lotion/Family Business
03.2024 - 02.2025Read More

Penn Foster Highschool

HIGH SCHOOL DIPLOMA
Read More

Western Governors University

Bachelor of Science from Software Engineering
Read More
Rebeca Diaz-Botello