REBECA FELIPE
Fort Wayne,IN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Retention Account Manager
Comcast
09.2021 - Current
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results
- Utilized knowledge of customer experience to create specialized plans for customer retention
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Leveraged sales expertise to promote products and capitalized on upsell opportunities
- Managed accounts to retain existing relationships and grow share of business
District Sales Manager
Bravo Wireless
02.2020 - 10.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results
- Attracted new clientele and developed customer relationships by hosting product-focused events
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
- Developed sales strategy based on research of consumer buying trends and market conditions
National Account Manager
COTG
05.2019 - 01.2020
- Managed, supported, and grew business relationships with existing accounts and developed strategies to increase sales and revenue
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings
Call Center Sales Manager
Chicago Helicopter
08.2018 - 01.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Trained new hires to perform cross-training exercises with experienced workers
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making
Business Development Manager
MetroPCS
07.2014 - 04.2018
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Researched and identified opportunities for account growth, account penetration and market expansion
- Performed research to uncover potential target areas, markets, and industries
- Trained new hires to perform cross-training exercises with experienced workers
- Generated new business with marketing initiatives and strategic plans.
Education
No Degree -
College of Dupage
Glen Ellyn, ILHigh School Diploma -
Westmont High School
Westmont, IL06.2003
Skills
- Client Rapport-Building
- Consultative Selling Techniques
- Customer Service Process Improvement
- Sales Expertise
- Product and Service Sales
- Team Member Development
- Client Relationship Development
- Revenue Generation
- Account and Territory Management
- Business Development and Planning
- Territory Expansion
- Site Visits
Accomplishments
· Successfully restructured and implemented in-house and external signature training series.
· Trained more than 2,000 full time associates and flex-time associates.
· Supervised team of 50 staff members.
· MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
· Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
Timeline
Retention Account Manager
Comcast
09.2021 - Current
District Sales Manager
Bravo Wireless
02.2020 - 10.2021
National Account Manager
COTG
05.2019 - 01.2020
Call Center Sales Manager
Chicago Helicopter
08.2018 - 01.2019
Business Development Manager
MetroPCS
07.2014 - 04.2018
No Degree -
College of Dupage
High School Diploma -
Westmont High School
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