Rebeca Fernandez
Vallejo,CA
Summary
Skilled team player with a strong background in customer service environments, over 10 years of customer service experience. Works well independently to handle assignments and is always ready to go beyond basic assignments. Strong leadership and people skills and exceptional experience in training new hires on multiple job sites with patience and encouragement. Quick learner with a passion for helping others, making a difference, community, coffee and art.
Overview
11
11
years of professional experience
Work History
Wellness Coordinator
The Joint Chiropractic
Porter Ranch
11.2022 - Current
- Trained new Wellness Coordinators in the LA Valley Region, selected by two area managers for this task.
- Sold Wellness Plans and Visit Packages aligned with patients' treatment plans as recommended by doctors
- Educated patients on wellness services and offerings to enhance their understanding and engagement
- Participated in marketing initiatives to attract new patients to the clinic
- Manage daily clinic operations including ensuring it's clean and that inventory is stocked
- Manage the flow of patients through the clinic in an organized manner
- Provided an excellent customer service experience for patients.
- Greet and assist patients with the completion of required paperwork
- Complete transactions using point of sale software and ensure all patient accounts are current and accurate
- Handled incoming clinic phone calls efficiently to address patient inquiries and schedule appointments.
CareTaker
Esther Cortez, Whittier
Whittier
02.2022 - 11.2022
- Provided daily care for elder with epilepsy, ensuring safety and comfort
- Supported Esther throughout the day, ensuring all her needs were met for comfort and wellbeing
- Prepared nutritious meals tailored to dietary needs
- Administered medication promptly at designated times to maintain health
Personal Assistant
Jennifer Welcor, Studio W Salon
Castro Valley
07.2021 - 02.2022
- Managed personal executive budget, coordinating spending for events, business travel, and meetings to ensure financial alignment
- Performed shopping, bill payment, and mail management duties for time-poor executive professionals
- Handled telephone, email, and postal mail inquiries, addressing basic questions and compiling actionable lists for management review
- Organized computer files, sensitive documents, and home office supplies
- Managed efficient filing systems by quickly storing and retrieving business records
- Researched topics of interest, compiled data, and authored concise summaries highlighting key points for effective decision-making
Barista
Philz Coffee
El Segundo
11.2019 - 05.2020
- Brewed coffee to order for each customer, guaranteeing freshness and quality.
- Proactively identified and addressed customer needs, elevating service quality.
- Created a welcoming atmosphere for customers, enhancing overall experience.
Stores Clerk
Compass Airlines
Los Angeles
03.2018 - 10.2019
- Receiving, binning, issuing, and shipping aircraft parts and other materials as accurately and timely as possible
- Coordinated timely shipment of materials and aircraft parts to support operational readiness at other bases.
- Coordinate with Planning and Programs to determine material availability and scheduling requirements
- Created LAX Remain Overnight list and updated MX leads and supervisors on material availability to facilitate timely requests.
- Collaborated with MX team to ensure resource availability so they have everything they need to get work done
- Maintaining an accurate inventory with the help of the computer program Maximo
- Organizing and filing paperwork for parts that have been shipped in and out
- Distributed tools to team members upon request.
Receptionist / Personal Assistant
Studio W Salon
Castro Valley
07.2017 - 03.2018
- Scheduled and managed appointments in person and over the phone to optimize client flow
- Answering phones and dealing with customer inquiries
- Coordinated salon events and pop-up shops by communicating with clients and vendors to ensure successful execution
- Monitored salon sales using computer program for hair products and services to support inventory management
- Organized and filed receipts for easy access and record-keeping, mail, and other important documents
- Taking inventory of the shipments and filling out the paperwork for it
- Picking up and receiving shipments of products to the salon
- Putting the products out on display to be sold, and inventorying the rest to be stored away
Customer Service Associate / Cash Office Associate
Kohl's Department Store
Alameda
05.2015 - 03.2018
- Resolved issues and answered customer inquiries to ensure satisfaction.
- Assisted customers in person and over the phone, effectively addressing their needs and concerns.
- Fostered a welcoming environment for customers to enhance their shopping experience.
- Handling large amounts of cash and entering all information accurately into the computer
- Filling out and signing cash office paperwork and filing it by month, day, and year
- Preparing daily bank deposits
- Opening up and balancing the registers in the morning
- Conducted inventory checks to track stock levels and availability in the stockroom using a handheld scanning device
Freelance Artist
Self Employed
, California
05.2020 - Current
- Created commissioned logos and diverse artwork tailored to client requests
- Collaborated with clients to achieve 100% satisfaction with all completed pieces
- Sold art prints and original artwork through markets and online platforms
Education
High School -
Alameda High School
Alameda05-2015
Skills
- Customer service and support
- Point of sale operations
- Customer flow coordination
- Inventory management
- Problem solving
- Time management
- Attention to detail
Timeline
Wellness Coordinator
The Joint Chiropractic
11.2022 - Current
CareTaker
Esther Cortez, Whittier
02.2022 - 11.2022
Personal Assistant
Jennifer Welcor, Studio W Salon
07.2021 - 02.2022
Freelance Artist
Self Employed
05.2020 - Current
Barista
Philz Coffee
11.2019 - 05.2020
Stores Clerk
Compass Airlines
03.2018 - 10.2019
Receptionist / Personal Assistant
Studio W Salon
07.2017 - 03.2018
Customer Service Associate / Cash Office Associate
Kohl's Department Store
05.2015 - 03.2018
High School -
Alameda High School