Rebeca Garbanzo
Rock Hill
Summary
Results-driven Application Analyst with a proven track record at Tenet Healthcare, adept at enhancing application performance and user support. Skilled in technical documentation and incident management, I excel in collaborative teamwork and possess strong communication abilities, ensuring seamless software updates and user training for optimal operational efficiency.
Overview
22
22
years of professional experience
Work History
Application Analyst
TenetHealthcare
Dallas
03.2022 - Current
- Analyzed application performance to resolve critical system issues, enhancing overall reliability.
- Collaborated with cross-functional teams to implement software updates and enhancements, ensuring seamless user experience.
- Troubleshot application-related inquiries and problems, providing timely support to users and minimizing downtime.
- Developed training materials for staff on new application features and functions.
- Maintained documentation of application workflows and technical specifications.
- Coordinated with vendors for software licensing and support services.
- Documented troubleshooting and problem resolution steps, including tracking identified defects.
- Offered go-live support during critical activation period for smooth implementation.
Business Systems Analyst
NTTData
Rock Hill
12.2016 - 03.2022
- Compiled and analyzed data using Power Insight Tool to enhance reporting accuracy.
- Developed management-level reports on Emergency Room data to support decision-making.
- Supported and maintained First Net system within Cerner Millennium to ensure operational efficiency.
- Identified root causes of issues and presented recommendations for improving established processes.
- Performed administrative tasks as a user in Cerner Millennium, PBar, and PageGate Teletracking software to support operational processes.
- Piedmont Medical Center - Rock Hill, SC
Business Systems Analyst
Dell Services
Rock Hill
10.2012 - 12.2016
- Developed management-level reports on Emergency Room data to inform decision-making.
- Supported and maintained Allscripts ED system through Allscripts ED Admin Console, ensuring system reliability.
- Reporting data using Power Insight Tool and IBM Cognos Impromptu.
- Identified root causes of issues; presented actionable recommendations to enhance established processes.
- Administrative Roles/User in Cerner Millennium and Teletracking software.
- Designs icons and forms relative to the Emergency work flow.
- Executed Allscripts 7.0 Fat Client installation on Citrix environment.
- Piedmont Medical Center - Rock Hill, SC
Part Time Data Analyst Consulting Self-Employed
Clients: Sound Choice, Clark Music Australia
Charlotte
05.2010 - 10.2012
- Consolidated and analyzed financial business data to support strategic decision-making.
- Conducted detailed comparisons of data sets to uncover trends and identify discrepancies.
- Developed Crystal reports and Excel files to deliver accurate insights for stakeholders.
- Worked with SQL Server Database Designer relational database, the Query Analyzer and Enterprise Manager.
- Charlotte, NC
Business Data Analyst
Stingray Music USA
Charlotte
04.2007 - 05.2010
- Consolidated and analyzed financial business data, providing management with insights for decision-making across all business interests.
- Analyzed product codes to identify trends for requested data.
- Executed data profiling and processed sales files from customers monthly or quarterly, ensuring accurate incorporation into the database.
- Executed data extraction and transfer from customer reports to databases or either requested reports. Data as region, store, and product type, publisher fees, etc.
- Prepared comparison between sales forecast and actual.
- Worked with SQL Server Database Designer relational database, the Query Analyzer and Enterprise Manager.
- Developed user interfaces and tools using MS Access. Experience includes requirements analysis, database design, upgrades, etc.
- Built and designed Crystal Reports from the ground up, connecting to data sources, identifying data relationships, and creating interactive reports based on business requests.
- Created Crystal reports and Excel files for requested reports.
- Performed data mapping and data integration from old version of Great Plains to new Microsoft Dynamics version.
- Updated or added defined data to the database. Defined default values, record layout, type, field content for new products.
- Calculated, prepared, and issued bills, invoices, account statements, and other financial statements according to established procedures through Great Plains software.
- Developed test plans for the new application Ringtone Maker and data forms for royalties reports.
- Provided management and staff with accurate data from various data files.
- Documented location of employment: Charlotte, NC
Assistant Business Planning Analyst
Sound Choice
Charlotte
06.2004 - 03.2007
- Delivered accurate data analysis to management and staff from multiple data sources to support informed decision-making.
- Consolidated & analyzed financial business data for management's analysis for all business interests.
- Compared sales forecasts to actual performance to identify variances and inform strategic adjustments.
- Created Crystal reports and Excel files to meet specific data reporting requests, enhancing accessibility of information.
- Calculated, prepared, and issued bills, invoices, account statements, and other financial statements according to established procedures.
- Analyzed by product codes showing trends as appropriate for requested data.
- Assisted with database maintenance for company program to ensure data integrity.
- Executed EDI processing through the Great Plains system to streamline customer transactions.
- Verified Latin product and marketing information.
- Developed mobile software for ringtones in Visual Basic 6.0.
- Charlotte, NC
Education
Training - Green Belt Training (Six Sigma)
RR Donnelley Financial
Charlotte, NC05-2002
Bachelor Degree - Computer Engineering, Information Systems
The Technological Institute of Costa Rica
Costa Rica03-1996
Course - SQL Windows SOLO Programming Course
SPS Software
Costa Rica10-1994
Certificate - Computer Teaching Improvement
National University of Costa Rica
Costa Rica11-1988
High School Diploma -
Los Angeles High School
Costa Rica11-1986
Skills
- Works under pressure
- Microsoft Office
- Optum PACS
- Optum CPACS
- CCW Mac Lab
- Powerscribe360
- Nuance Powershare
- TeleRecon
- Rimage
- Philips ISCV
- Muse
- Vidistar
- Natus
- TenetOne
- AdamWeb
- Cerner Millennium
- Power Insight
- Teletracking
- PBAR
- Server
- Vendor management
- Technical writing
- System documentation
- Incident management
- Application setup
- Adaptable
- Attention to detail
- Team collaboration
- Communication skills
- Data analysis
References
Marie Helene Fournier, Stingray Music, (514) 664-1244, Supervisor, Derek Slep, Satellite Recording Studios (Sound Choice), (704) 621-6271, Owner, Pam Davis Fackler, RR Donnelley & Sons, (404) 357-2619, Supervisor, Kurt Slep, Sound Choice, (704) 588-7778, Owner, Joel Dean, Dell Services, (803) 329-6811, IS Director, Wes Cobb, Stingray Music, (704) 724-6466, Coworker, Sue Evans, Sound Choice – Stingray Music, (704) 618-1951, Coworker, Tarina Weese, (704) 608-0572, Coworker, Craig Sweater, Asheville District School, (828) 545-3104, Coworker
Timeline
Application Analyst
TenetHealthcare
03.2022 - Current
Business Systems Analyst
NTTData
12.2016 - 03.2022
Business Systems Analyst
Dell Services
10.2012 - 12.2016
Part Time Data Analyst Consulting Self-Employed
Clients: Sound Choice, Clark Music Australia
05.2010 - 10.2012
Business Data Analyst
Stingray Music USA
04.2007 - 05.2010
Assistant Business Planning Analyst
Sound Choice
06.2004 - 03.2007
Training - Green Belt Training (Six Sigma)
RR Donnelley Financial
Bachelor Degree - Computer Engineering, Information Systems
The Technological Institute of Costa Rica
Course - SQL Windows SOLO Programming Course
SPS Software
Certificate - Computer Teaching Improvement
National University of Costa Rica
High School Diploma -
Los Angeles High School