Rebeca Lafortune Garcia
Onancock,VA
Summary
Bilingual professional fluent in English, Spanish and Haitian Creole with an interpreter certification and experience supporting clients in healthcare and community settings. Skilled in client intake, scheduling appointments, processing documentation, excellent and accurate data entry and providing clear information about services and resources. Known for strong communication, organization, and the ability to assist diverse populations while maintaining confidentiality. Seeking to contribute to a Human Services team by helping clients access programs and community resources.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service / Administrative Support
AutoZone
Onley
02.2024 - 06.2025
- Facilitated client relationships as primary liaison through in-person and telephone interactions.
- Facilitated form completion and delivered information regarding available services.
- Managed appointment scheduling and ensured meticulous organization of client records and documentation logs.
- Executed processing of paperwork, scanning documents and entering information into office systems.
- Addressed client inquiries and guided individuals to relevant services or personnel.
- Facilitated communication for customers in Spanish and Haitian Creole to enhance service delivery.
Private Home Caregiver
B&E Home Care
Virginia
02.2025 - Current
- Delivered direct support and assistance to clients while ensuring meticulous record-keeping and documentation.
- Facilitated communication between families and healthcare providers to address client needs and services.
- Organized and managed scheduling of medical appointments and follow-up care.
- Facilitated client completion of forms and comprehension of service information.
- Ensured strict confidentiality while fostering strong interpersonal relationships and resolving complex issues.
- Cultivated a safe and nurturing environment to enhance patient well-being.
- Arranged and delivered transportation solutions for medical visits, grocery shopping, and various errands to enhance client mobility and independence.
Education
High School Diploma -
Nandua High School
Onley, VASkills
- Oversaw client intake processes and application support initiatives Facilitated comprehensive assistance to clients in navigating application protocols Enhanced client experience by streamlining intake and application workflows
- Coordinated appointment scheduling to ensure efficient use of resources and maintain client satisfaction
- Developed detailed case documentation to support legal processes and facilitate case reviews
- Coordinated referrals to community resources, ensuring individuals receive necessary support
- Oversaw data entry processes to enhance record management efficiency Coordinated with team members to streamline information flow and improve data accuracy Implemented best practices for record maintenance to support operational goals
- Oversaw the implementation of Microsoft Office tools and administrative systems to enhance operational workflows Coordinated administrative functions to optimize team productivity and resource allocation Developed strategies to improve the effectiveness of office management processes
- Utilized proficiency in English, Spanish and Haitian Creole to enhance customer interactions and support multicultural engagement
- Obtained interpreter certification to facilitate accurate and efficient language translation services
- Oversaw communication strategies to strengthen relationships between customers and employees Championed initiatives that improved customer satisfaction and employee engagement Guided teams in developing solutions to enhance service quality and operational efficiency
- Implemented attention to detail to ensure accuracy in project execution
Certification
Interpreter Certification
Accomplishments
Certification in Personal Finance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Private Home Caregiver
B&E Home Care
02.2025 - Current
Customer Service / Administrative Support
AutoZone
02.2024 - 06.2025
High School Diploma -
Nandua High School