Overview
Work History
Education
Skills
Certification
Volunteer Experience
Accomplishments
Qualifications
Languages
Timeline
Generic

REBECA MENDEZ

Hollywood,FL

Overview

7
7
years of professional experience
1
1
Certification

Work History

Miami Chocolate Factory

Raquel Schachter
09.2024 - Current
  • Assisted in the production process by operating machinery, packaging products, and maintaining a clean work environment.
  • Followed safety procedures and quality standards to ensure product consistency.
  • Collaborated with team members to meet daily production goals.

Administrative Assistant

BROTHERS FIRE PROTECTION
04.2024 - 06.2024
  • Performed day-to-day administrative tasks such as maintaining information files and processing paperwork
  • Answered telephones, provided information to callers, took messages, and transferred calls to appropriate individuals
  • Created, maintained, and entered information into databases
  • Used computers for various applications, including database management and word processing

CRS Program Specialist

CHURCH WORLD SERVICES
08.2022 - 12.2023
  • Provided excellent customer service, administrative support, and a welcoming atmosphere to clients
  • Conducted intakes and registered clients for adult Refugee Assistance Benefits
  • Processed Access DCF-Refugee Assistance Benefits applications
  • Scheduled orientations for clients and ensured client files were properly maintained
  • Managed Housing Program and Child Care Program
  • Coordinated and conducted community outreach, workshops, and presentations
  • Provided tiered case management, referrals to various programs, and follow-up
  • Maintained case files and conducted timely home visits
  • Developed a network of low-cost or pro bono service providers
  • Entered accurate client information and case notes promptly
  • CRS Refugee Program Outstanding Performance, CWS 2023

Fourth Key Carrier / Merchandise Coordinator

HOMEGOODS
12.2017 - 08.2022
  • Executed merchandise presentation plans and priorities for assigned departments
  • Engaged and interacted with customers to ensure an excellent experience
  • Ensured associates executed tasks according to store plans, reprioritizing as needed
  • Communicated effectively with management and associates
  • Engaged positively with customers, providing professional and polite support for sales and service needs
  • Answered questions about promotions and resolved issues per store policies
  • Managed truck processing and merchandise flow throughout the store
  • Assisted in managing daily operational functions including sales, shrink, damages, and markdowns
  • Supervised associates to ensure performance and task completion
  • Resolved customer complaints using strong problem-solving and interpersonal skills
  • Completed tasks assigned by the supervisor
  • Supported the nonprofit's values and demonstrated professionalism
  • Arrived on time, followed instructions, and improved overall nonprofit operations

Education

High School Diploma -

PEDRO DEL TORO HIGH SCHOOL

Engineer Industry -

UNIVERSIDAD DE HOLGUÍN

Skills

  • Adaptive team player
  • Excellent customer service skills
  • Strong organizational skills
  • Mentoring and training
  • Problem resolution

Certification

  • Certification Eligibility WEB-RSORR Refugee Service Program
  • Certification Eligibility DCF Application Assistance and HIPPA
  • Community Partners Certification
  • Refugee Mental Health Certification
  • DCF Security Awareness

Volunteer Experience

YouthCoop Refugee Program, Volunteer 

- Completed tasks assigned by the supervisor.
- Supported the nonprofit’s values and
demonstrated professionalism.
- Arrived on time, followed instructions, and
improved overall nonprofit operations

Accomplishments

  • CRS Refugee Program Outstanding
  • Performance,CWS 2023

Qualifications

  • Minimum two years of experience in outreach activities, case management, and radio broadcasting.
  • Experience working with refugee and immigrant populations.
  • Proficient in word processing, spreadsheet, database, and web-based applications.

Languages

  • Fluent English
  • Fluent Spanish

Timeline

Miami Chocolate Factory

Raquel Schachter
09.2024 - Current

Administrative Assistant

BROTHERS FIRE PROTECTION
04.2024 - 06.2024

CRS Program Specialist

CHURCH WORLD SERVICES
08.2022 - 12.2023

Fourth Key Carrier / Merchandise Coordinator

HOMEGOODS
12.2017 - 08.2022

High School Diploma -

PEDRO DEL TORO HIGH SCHOOL

Engineer Industry -

UNIVERSIDAD DE HOLGUÍN

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