Rebeca Moore
Mont Belvieu,United States
Summary
Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Passionate about helping people.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Lead
Access2care Non-Emergency Medical Transportation
01.2024 - 11.2024
- Supervised the daily work of staff to ensure work prioritization and quality
- Mentored and coached team members to ensure successful performance
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Bilingual Customer Service Representative
Access2care Non-Emergency Medical Transportation
02.2023 - 01.2024
- Answered incoming calls promptly, professionally greeting each caller
- Provided customer service in Spanish and English to customers over the phone, responding to inquiries and resolving issues
- Performed data entry tasks accurately and efficiently using multiple systems
911 Emergency Dispatcher
East Harris County Emergency Communications
09.2021 - 07.2022
- Answer incoming calls in both English and Spanish prioritizing the level of urgency and dispatching appropriate personnel accordingly.
- Provided emotional support to caller during crisis situations.
- Adaptable approach when dealing with challenging individuals or unexpected scenarios.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
EMT-Basic
Acadian Ambulance Service
04.2016 - 09.2021
- Treated patients in both emergency and non-emergency settings.
- Operated ambulance under both emergency and non- emergency conditions.
- Monitor patients conditions while enroute to hospital or other healthcare facilities.
Education
EMT-Basic -
Acadian Ambulance Service
09.2021
Certification -
San Jacinto College
04.2015
High School Diploma -
North Shore Senior High School
06.2012
Skills
- Active Listening
- Flexible and Adaptable
- Attention to Detail
- Multitasking
- Resourceful
- Medical terminology
- Teamwork and collaboration
- Friendly, positive attitude
Certification
- EMT - Certified Emergency Medical Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Lead
Access2care Non-Emergency Medical Transportation
01.2024 - 11.2024
Bilingual Customer Service Representative
Access2care Non-Emergency Medical Transportation
02.2023 - 01.2024
911 Emergency Dispatcher
East Harris County Emergency Communications
09.2021 - 07.2022
EMT-Basic
Acadian Ambulance Service
04.2016 - 09.2021
Certification -
San Jacinto College
High School Diploma -
North Shore Senior High School
EMT-Basic -
Acadian Ambulance Service
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