TCN, Microsoft, Cash application
Rebeca Ortiz
Collection Representative
Columbus,GA
Summary
ATI Medical Assistant School - certificate worked in the field from 1995 to 2006.
Good Electric- Dispatcher, accounts payable, accounts receivable, itemize credit card statements, worked out in field when needed, inventory warehouse parts. Order parts, delivered parts to job.
First Credit Services- Collection Representative- worked in several departments, Third Party -Medical, schools - NASM, Credit One Bank collecting payments.
Overview
36
36
years of professional experience
3
3
Certifications
Work History
Senior Representative
First Credit Services, Inc
01.2018 - Current
- Assist inbound and outbound calls manually and using our automated dialer technology in a call center environment.
- Remain in compliance with all federal and State guidelines.
- Update all required information in the company's collection software.
- Persuade consumers to pay past due balances while providing world class customer service.
- Meet and exceed all assigned key performance indicators (KPIs) and collections goals
- Portfolios worked:
- Medical
- Gym
- Auto
- Hotels
Dispatcher
Good Electric
09.2004 - 12.2017
- Deliver parts to job as well as pick parts up at parts store.
- Primary responsibility is Dispatcher.
- Other responsibilities include: Follow-up on jobs and technicians, calling vendors for verification of arrival of materials needed for specific jobs. At times worked in the field with the technicians.
- Coordination between technicians and customers, either home owners, contractors or property management companies.
- Desk Jobs include: QuickBooks: Entering bills and receipts for jobs, Itemizing Credit Card Statements, Invoicing; Accounts payable and receivable; Collections for past due customers; filing; Time Sheets
- Order materials needed on a frequent basis.
Operator Technician
Dow Brands
07.1989 - 07.1995
- Maintained accurate documentation of all machine activities, ensuring traceability of performance data for future analysis.
- Ensured consistent product quality with thorough visual inspections and adherence to established standards before packaging for shipment.
- Optimized production processes through close monitoring of machine performance and making timely adjustments.
- Supported new hires in learning the job, providing guidance on proper operation techniques and safety precautions.
Education
No Degree - Medical Assisting
Technical School
Dallas, TXHigh school diploma - undefined
Quitman High School
Quitman, TX05.1987
Skills
Warehouse operations Remote collection representation Postal service experience
Certification
Driver's License
Software
Timeline
Senior Representative
First Credit Services, Inc
01.2018 - Current
Dispatcher
Good Electric
09.2004 - 12.2017
Operator Technician
Dow Brands
07.1989 - 07.1995
High school diploma - undefined
Quitman High School
No Degree - Medical Assisting
Technical School