REBECA REINOZA
Knoxville,TN
Summary
Driven by a commitment to excellence in customer service, I enhanced client retention and satisfaction at Carlos Insurance Services LLC Business through innovative process improvements and effective teamwork. Leveraging skills in leadership and customer service, I consistently delivered positive outcomes, evidenced by glowing reviews and referrals. My experience at the Diocese of Knoxville underscores my ability to create exceptional customer experiences.
Overview
7
7
years of professional experience
Work History
Costumer Service
Diocese Of Knoxville
09.2022 - Current
- Delivered exceptional customer service, leading to positive reviews and referrals.
- Delivered exceptional customer service with timely communication and proactive problem solving.
- Provided exceptional customer service, resolving account issues promptly and professionally.
- Provided friendly, responsive service to create an exceptional experience with the costumers.
Choir Cantor of the Cathedral Music Ministry
Cantor
10.2018 - Current
Costumer Service
Carlos Insurance Services LLC Business
07.2017 - 04.2018
- Increased client retention with exceptional customer service and timely followups.
- Delivered exceptional customer service, leading to positive reviews and referrals.
- Streamlined communication channels for improved customer service quality and efficiency.
- Collaborated with team members to ensure seamless customer service experiences.
Education
Associate of Science - Accounting Technology And Bookkeeping
UNIVERSIDAD DE LOS ANDES
5101 Merida, Venezuela12.2024
Skills
- Customer Service Process Improvement
- Teamwork and collaboration
- Customer service experience
- Willingness to learn
- Initiative
- Ethics
- Leadership
- Time management for productivity
- Empathy
- Self-Awareness
Languages
Spanish
Native or Bilingual
Timeline
Costumer Service
Diocese Of Knoxville
09.2022 - Current
Choir Cantor of the Cathedral Music Ministry
Cantor
10.2018 - Current
Costumer Service
Carlos Insurance Services LLC Business
07.2017 - 04.2018
Associate of Science - Accounting Technology And Bookkeeping
UNIVERSIDAD DE LOS ANDES
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