Jafet Vasquez
Brooklyn,NY
Summary
Adept in transforming customer interactions into memorable experiences, I excelled at Rainbow Shops by mastering client relations and significantly enhancing customer service processes. My expertise not only lies in inbound customer service but also in fostering robust client relationships, ensuring a seamless service cycle that consistently upholds product quality and service standards.
Overview
19
19
years of professional experience
Work History
Costumer Service
Rainbow Shops
Brooklyn, New York
03.2019 - Current
- Provided customer service to patrons during intermission.
- Provided excellent customer service throughout the sales cycle.
- Provided customer service regarding policy information and changes.
- Provided personalized customer service to individuals with disabilities.
- Monitored product quality and customer service standards.
Courier
k&r trucking
Brooklyn, NY
09.2012 - 12.2019
- Inspected shipments for damages or discrepancies; recorded any issues found.
- Scheduled customer deliveries efficiently.
- Ensured all packages were properly labeled and sealed.
Home Health Aide
Summit Healthcare Medical Associates
Brooklyn, New York
11.2009 - 08.2012
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
Sales Clerk
Xtra discount
Brooklyn, NY
11.2009 - 03.2011
- Provided assistance to customers with a professional demeanor.
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Assisted in the development of store displays to promote products.
- Ensured that promotional materials were adequately stocked at all times.
- Performed price checks for items requested by customers when needed.
- Followed up on customer requests or concerns in a timely manner.
Head Cashier
gems department store
Queens, NY
10.2005 - 04.2009
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Executed routine opening and closing duties.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
Education
High School Diploma -
Bushwick Hs
400 Irving Ave 01-2005
Skills
- Client Relations Proficiency
- Customer service representation
- Customer service process improvement
- Effective customer service
- Customer service expertise
- Inbound customer service
Timeline
Costumer Service
Rainbow Shops
03.2019 - Current
Courier
k&r trucking
09.2012 - 12.2019
Home Health Aide
Summit Healthcare Medical Associates
11.2009 - 08.2012
Sales Clerk
Xtra discount
11.2009 - 03.2011
Head Cashier
gems department store
10.2005 - 04.2009
High School Diploma -
Bushwick Hs