Luis Salvador Baca Mayorga
Houston,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Costumer Service
Distribuidora El Mayoreo
08.2016 - 04.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
Procurement Manager
Centro Tecnologico De Hoteleria Y Turismo
11.2008 - 03.2016
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
- Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
Education
Ingenierio Industrial - Industrial Engineering
Universidad Nacional De Ingenieria
Managua, Nicaragua 12.2007
High School Diploma -
Instituto Pedagogico La Salle
Managua, Nicaragua 12.2000
Skills
- Microsoft Word
- Microsoft Excel
- Customer Relations
- Credit Card Payment Processing
- Document Control
- Quality Control
- Computer Proficiency
- Typing Proficiency
- Delivery Scheduling
- Customer Service
- Transportation Solution Development
Languages
English
Elementary
Timeline
Costumer Service
Distribuidora El Mayoreo
08.2016 - 04.2023
Procurement Manager
Centro Tecnologico De Hoteleria Y Turismo
11.2008 - 03.2016
Ingenierio Industrial - Industrial Engineering
Universidad Nacional De Ingenieria
High School Diploma -
Instituto Pedagogico La Salle
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