Hema Basnet
Blacklick,OH
Summary
Hello my name is Hema. I have the ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company. With previous 4 and a half year of experience working 12 hours shift I am looking forward to expending my knowledge and skills. Fluent in 3 different languages ( Nepali, Hindi, English) and current learning Spanish. I believe I can be a great resource for the associates who are limited on English and for the associates who are fluent in English. I believe I can provide and help guide all employees.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Costumer Service
Walmart
Reynoldsburg, OH
04.2019 - 06.2020
- Handled all customer complaints and concerns while maintaining good professional relationship with the customers.
- Responsible for talking to customers and providing help.
- Monitored self-check out and provided assistance.
- Mentored new team members.
Team Lead
Team Lead
Manchester, NH
03.2016 - 06.2017
- Processed customer discounts, returns and refunds according to store policies.
- Took appropriate measures to correct service quality deficits.
- Conducted performance reviews to measure employee growth and skills.
- Reported malfunctioning and damaged equipment to supervisors and scheduled routine maintenance.
- Recommended changes in working conditions and equipment to increase business unit and team efficiency.
Education
Bachelor of Science (B.S.) - Nursing Candidate
Chamberlain University of Nursing
Columbus, OH08.2026
Skills
- Remote Office Availability
- Data Management
- Microsoft Office
- Microsoft Word
- First Aid/CPR
- Good Telephone Etiquette
- Multitasking Abilities
- Multitasking
- Dependable and Responsible
- Outlook
Certification
STNA
LANGUAGES
Nepali Native
Hindi Fluent
English Fluent
Timeline
Costumer Service
Walmart
04.2019 - 06.2020
Team Lead
Team Lead
03.2016 - 06.2017
Bachelor of Science (B.S.) - Nursing Candidate
Chamberlain University of Nursing