Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebeca Warram

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Enthusiastic, motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. Dependable in any roll serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Patient Coordinator

Retina Group Of Florida
09.2021 - Current
  • Provided complete patient assessments and communicated with patients to understand medical histories.
  • Aided in development and betterment of patient management and workflow processes.
  • Managed hospital admissions and patient flows while organizing patient care.
  • Shared patient status updates during shift changes for continuum of care.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Delivered excellent patient experiences and direct care.
  • Established rapport and relationships with patients and external partners to cross-train and support medical staff.

Medical Assistant /CNA

Arcadia Medical
11.2018 - 09.2021
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Tested and recorded blood glucose levels.
  • Prepared initial patient charts for admission.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.

Scheduling Coordinator / CNA /Unit Clerk

Life Care Center
07.2009 - 09.2020
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Prearranged equipment for production to keep tasks and workers on schedule.
  • Developed weekly production status reports for supervisor and manager.

Licensed Nail Technician

DeVine Salon And Spa
10.2015 - 10.2019
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Completed consultations with spa guests to determine nail care needs.
  • Prepared nail beds and cuticles, shaped nails and applied polish for customers daily .
  • Frequently restocked workstations and organized and stocked product sales shelves.
  • Communicated effectively with management concerning important customer issues.
  • Grew repeat client base through effective marketing and customer service.
  • Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Spa Manager

The Spa At Nail Details
10.2008 - 10.2009
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Recorded product sales into spa's weekly income report.
  • Utilized promotions, print and digital marketing to attract new clients.
  • Sustained operational efficiency, employee performance levels and customer service standards to increase overall spa profits.
  • Coordinated facility schedules to maximize usage and efficiency.
  • Worked with new employees to enforce account management protocols and customer service standards and optimize performance.
  • Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
  • Process weekly payroll.

Education

Nail Tech -

Sunstate Academy
Fort Myers, FL
10.2015

CNA - CNA

Quality Health
North Port, FL
08.2008

High School Diploma -

Charlotte High School
Punta Gorda, FL
05.2000

Skills

  • Resource Management
  • Customer Service
  • Time Management
  • Administrative Supervision
  • Patient Examination
  • Patient Consultations
  • Patient Care and Education
  • Patient Flow Coordination
  • Quality Assurance
  • Database Coordination
  • Patient Registration
  • Reminder Calls
  • Insurance Form Processing
  • Office Supplies and Inventory
  • Professional Relationships
  • EMR Systems
  • Financial Documentation
  • HIPAA Regulations
  • Call Transfers
  • Outbound Calling
  • Medical History Documentation
  • Prepare Reports
  • Claims Handling and Coverage Verification
  • Medical Filing
  • Improve Patient Care
  • Payment Calculation
  • Coordinate Referrals
  • Nursing
  • Scheduling
  • Documentation

Timeline

Patient Coordinator

Retina Group Of Florida
09.2021 - Current

Medical Assistant /CNA

Arcadia Medical
11.2018 - 09.2021

Licensed Nail Technician

DeVine Salon And Spa
10.2015 - 10.2019

Scheduling Coordinator / CNA /Unit Clerk

Life Care Center
07.2009 - 09.2020

Spa Manager

The Spa At Nail Details
10.2008 - 10.2009

Nail Tech -

Sunstate Academy

CNA - CNA

Quality Health

High School Diploma -

Charlotte High School
Rebeca Warram