Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

ALBA RUBY DUARTE

Medical Assitance
Rio Rancho,NM

Summary

Professional healthcare coordinator with extensive experience in patient management and administrative support. Known for strong communication skills, team collaboration, and adaptability to changing needs. Expertise includes patient scheduling, medical records management, and insurance verification. Reliable and focused on achieving optimal outcomes for patients and healthcare teams.

Overview

5
5
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Patient Coordinator

Simply Salud
Albuquerque, New Mexico
05.2023 - Current
  • Contributed to the achievement of clinic goals by consistently meeting or exceeding performance metrics related to patient satisfaction and efficiency.
  • Managed 100 incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
  • Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
  • Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Worked with patients to schedule tests and procedures.

Volunteer/Apprentice

Simply Salud
Albuquerque, New Mexico
03.2020 - 05.2023
  • My responsibilities as a volunteer are to do medical assistant tasks.
  • Provide professional care for each patient and guide them through any appointments they need to schedule.
  • Helped with office tasks to take the patients' and doctors' messages and communicate them appropriately in Spanish and English for our patients, answering phone calls daily utilizing a courteous and professional manner to collect information and identify patients' needs.
  • I assisted in the clinic with a range of 100-200 patients, with an average a day 30 patients per day.

Brand Ambassador

Forever 21
Albuquerque, New Mexico
09.2020 - 12.2021
  • My responsibilities in this job are to make the customers feel welcome and make their shopping fast and easy.
  • I helped as a cashier; I worked with the team to achieve sales goals for products.
  • Engaged, educated, and befriended customers to deliver an amazing shopping experience.
  • I learned finance, organizational, and problem-solving skills to resolve customer inquiries.
  • Organized and stocked merchandise to keep necessary levels for sales demand, processed 30 boxes of shipments daily.

Education

Undergraduate Nursing - undefined

University of New Mexico
Albuquerque, NM
11.2023 - Current

High School Diploma -

V. Sue Cleveland High School
Rio Rancho, NM
08.2018 - 05.2019

Skills

  • Client support

  • Collaborative teamwork

  • Effective communication

  • Analytical problem-solving

  • Quick learner in dynamic environments

  • Adaptable learner

  • Collaborative team management

Accomplishments

  • Developed improved tracking and assessment system to increase patient care standards.
  • Oversaw 100 cases each month.
  • Increased quality of care by developing new tracking and assessment methods.
  • Achieved patient care by completing scheduling, processing lab results accurately and efficiently.

Affiliations

  • University of New Mexico Service Corps
  • New Mexico Department of Workforce Solutions

Timeline

Undergraduate Nursing - undefined

University of New Mexico
11.2023 - Current

Patient Coordinator

Simply Salud
05.2023 - Current

Brand Ambassador

Forever 21
09.2020 - 12.2021

Volunteer/Apprentice

Simply Salud
03.2020 - 05.2023

High School Diploma -

V. Sue Cleveland High School
08.2018 - 05.2019

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