Sierra Torrance
North Chesterfield,VA
Summary
Experienced with interpersonal interactions and administrative tasks in various settings. Utilizes strong organizational skills to manage tasks and maintain accurate records. Track record of enhancing client satisfaction by delivering attentive and efficient care.
Overview
9
9
years of professional experience
Work History
Patient Coordinator
RETINA INSTITUTE OF VIRGINIA
02.2024 - Current
- Managed patient scheduling and appointment coordination for a busy medical practice
- Effectively communicated with patients to gather necessary information and ensure accurate recordkeeping
- Maintained confidentiality of patient information in compliance with HIPAA regulations
- Scheduled follow-up appointments for patients based on provider recommendations
- Provided administrative support by managing phone calls, emails, and other correspondence related to patient care
House Manager
Regent University Theatre
01.2022 - 12.2024
- Maintain safety in both theatre and lobby
- Guide patrons to their seats as well as solving seating issues as they arise
- Provide volunteer ushers with safety and seating training
- Assign volunteer ushers to positions
- Maintain communication with Box Office to start production in a timely manner
Nanny
Private family/At home care
04.2022 - 09.2023
- Provided customized and personalized childcare for their children in their home
- Administered one-on-one care and met the physical, emotional, social, and intellectual needs of the children
- Contributed to a safe, caring, nurturing, and stimulating environment
- Drove child/ren to school, appointments, and to various outings
- Administered medication as needed
- Assisted with homework
Box Office Agent
Regent University
10.2018 - 12.2021
- Sold tickets to Regent University Theater shows, handled cash, ran concessions stand, answered phones and emails
- Handled walk up customers as well as virtual ones
- Resolved customer complaints and issues
- Added customer information to database
- Prepared and mailed tickets to customers
Connect Team Member
Regent University
08.2018 - 11.2020
- Lead potential students and families on tours across campus, answering questions and providing information on buildings, student life, and programs
- Assisted with special enrollment events, including working on panels as a student speaker for various organizations
Timothy Team Member
PINE SPRINGS CAMP
07.2016 - 08.2016
- Worked in kitchen cleaning dishes, floors, bathrooms, etc., as well as assisted camp counselors with campers ages three to 14
- Cleaned cabins, assisted in large group games, campfires, and meetings
Sales Associate
JC PENNEY
12.2015 - 06.2016
- Received and processed cash and credit payments for in-store purchases
- Placed special merchandise orders for customers
- Shared product knowledge with customers while making personal recommendations
- Maintained friendly and professional customer interactions
Education
Bachelor of Arts - Theatre
Regent University
Virginia Beach, VA12.2021
Skills
- Client support
- Effective verbal communication
- Strong written communication
- Experienced with Microsoft and Google Suites
- Organizational Skills
- Highly attentive to detail
- Clerical and administrative experience
- Patient services coordination
- Accurate cash processing
- Insurance eligibility verification
Accomplishments
- Recognized by patients, management, and physicians for expedient and effective service.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Timeline
Patient Coordinator
RETINA INSTITUTE OF VIRGINIA
02.2024 - Current
Nanny
Private family/At home care
04.2022 - 09.2023
House Manager
Regent University Theatre
01.2022 - 12.2024
Box Office Agent
Regent University
10.2018 - 12.2021
Connect Team Member
Regent University
08.2018 - 11.2020
Timothy Team Member
PINE SPRINGS CAMP
07.2016 - 08.2016
Sales Associate
JC PENNEY
12.2015 - 06.2016
Bachelor of Arts - Theatre
Regent University
Work Preference
Work Location
On-SiteHybridImportant To Me
Paid sick leavePaid time offFlexible work hoursWork from home optionWork-life balanceCompany CulturePersonal development programsInterests
Photography
History
Creative arts
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
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