Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Adkins

Huntington

Summary

Dynamic Surgery Scheduling Coordinator at SMMC with expertise in surgical coordination and patient communication. Proven ability to optimize operating room utilization and resolve scheduling conflicts effectively. Skilled in electronic records management and committed to maintaining HIPAA compliance, ensuring confidentiality while enhancing patient care and operational efficiency.

Overview

9
9
years of professional experience

Work History

Surgery Scheduling Coordinator

SMMC
Huntington
07.2025 - Current
  • Coordinated surgical schedules, optimizing operating room utilization and patient appointments.
  • Managed appointment calendars with electronic scheduling systems to ensure accuracy.
  • Facilitated communication among surgeons, nurses, and technicians to enhance patient care.
  • Resolved scheduling conflicts through effective communication strategies.
  • Organized documentation for insurance verification and authorization in a timely manner.
  • Scheduled procedures by collaborating with operating facilities on behalf of surgeons.
  • Maintained accurate patient records and promptly updated surgical schedules.
  • Directed incoming calls to appropriate medical or administrative staff.

Surgery Secretary

SMMC
Huntington
08.2022 - Current
  • Transmitted correspondence and medical records via mail, email, or fax.
  • Scheduled medical appointments for patients efficiently.
  • Answered telephones and directed calls to appropriate staff members.
  • Received and routed messages, including laboratory results, to relevant personnel.
  • Ensured confidentiality of sensitive patient information at all times.
  • Maintained an accurate and up-to-date patient database.
  • Prepared comprehensive medical reports for clinical use.

Medical Receptionist

HIMG
Huntington
08.2021 - 08.2022
  • Managed patient records using EMR software, ensuring confidentiality in compliance with HIPAA.
  • Answered phone calls, emails, and messages through online patient portal efficiently.
  • Created comprehensive patient packets for new patients, including necessary forms and information.
  • Greeted visitors and operated multi-line telephone system to schedule appointments.
  • Communicated patient symptoms and information effectively with physicians.
  • Demonstrated knowledge of insurance providers, processing payments accurately.
  • Generated orders for diagnostic screenings, including mammograms and CT scans.
  • Registered new patients and updated records for existing patients.

Customer Service Representative (CSR)

AT&T
Huntington
10.2018 - 08.2021
  • Streamlined appointment scheduling, shipping, and special-order processing for customers.
  • Cultivated customer loyalty, driving repeat business and enhancing overall sales performance.
  • Liaised with customers, management, and sales teams to assess needs and recommend solutions.
  • Fielded inquiries regarding merchandise availability, pricing, and company updates.
  • Answered customer calls promptly, minimizing on-hold wait times.

Resident Assistant

The Village at Riverview
Barboursville
05.2017 - 10.2018
  • Facilitated community events to enhance resident engagement and social interaction.
  • Supported residents in daily hygiene practices, including dental care, bathing, and hair maintenance.
  • Assisted residents with daily living activities to improve quality of life.
  • Monitored resident safety and well-being through regular assessments and check-ins.
  • Coordinated communication between residents and staff to ensure effective support.
  • Promoted personal hygiene practices among residents to boost overall well-being.
  • Provided conflict resolution support to foster a harmonious living environment.
  • Demonstrated mature behavior consistent with university regulations and standards.

Sales Associate

Kohls
Barboursville
10.2016 - 05.2017
  • Maintained organized and visually appealing merchandise displays to enhance customer engagement.
  • Tracked inventory using company software to ensure accuracy and availability of stock.
  • Assisted customers with product selection and addressed inquiries on merchandise.
  • Processed product returns and exchanges while adhering to company policies.
  • Handled cash register transactions accurately during peak periods to facilitate smooth operations.
  • Collaborated with team members for timely restocking of inventory items.
  • Analyzed product returns to recommend alternative merchandise that met customer needs.

Education

High School Diploma -

CMHS (Cabell Midland High School)
Ona, WV
05.2017

Skills

  • Customer service and care
  • Patient communication and support
  • Nurse assistance
  • Surgical scheduling and coordination
  • Credit card processing
  • International sales support
  • Report preparation and documentation
  • Complaint resolution strategies
  • Medical terminology expertise
  • Electronic records management
  • Appointment scheduling
  • Team collaboration and support
  • Workflow optimization techniques
  • Time management skills
  • Problem-solving abilities
  • Confidentiality protocols and HIPAA compliance
  • Office administration and workflow management

Timeline

Surgery Scheduling Coordinator

SMMC
07.2025 - Current

Surgery Secretary

SMMC
08.2022 - Current

Medical Receptionist

HIMG
08.2021 - 08.2022

Customer Service Representative (CSR)

AT&T
10.2018 - 08.2021

Resident Assistant

The Village at Riverview
05.2017 - 10.2018

Sales Associate

Kohls
10.2016 - 05.2017

High School Diploma -

CMHS (Cabell Midland High School)

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