Rebecca Albrecht
Summary
I am a highly motivated nutritional health educator and sales person who enjoys meeting people exactly where they are in order to get them to the state of nutrition that help them lead a fulfilled life. I also enjoy educating the community and fellow employees about nutrition and healthy eating habits. This will lead and guide my next career experience on this life journey.
Overview
7
7
years of professional experience
Work History
Nutritional Health Coach
Natural Grocers
03.2023 - Current
- Assist customers with supplement questions and nutritional health questions
- Prepare coaching sessions and classes so that the customers are able to be more informed about their health choices and how the health choices impact them
- Acts as the nutrition education resource for the customers, Crew, and community.
- Provides customer service on the floor in the vitamin aisles assists customers with product
purchasing, provides education resource, etc. - Performs retail Operations
a. Maintain Customer Literature Files
b. Maintain Book Department
c. Stock and Face Product
d. Assists with cleaning the Vitamin Department and store
e. Assists with merchandising product - Provides Nutrition Education
a. Offers instore nutrition and recipe demonstration classes
b. Offers outreach nutrition classes
c. Provides regular trainings to Crew
d. Maintains the Crew Wellness Board
e. Motivates and provides encouragement for Crew to participate in
i. Respond to questions and review summaries - Provides private individual one-on-one health coaching sessions
- Works to build community relationships (practitioner partners for referrals, Guest presenters,
event partners, etc.) - Seeks outreach opportunities (to provide nutrition education and build brand awareness)
- Maintains Continued Education requirements
a. Reads and reviews research
b. Completes CE assignments - Assists management with coordinating, organizing, and executing companywide events
- Responsible for printing materials used in classes, outreach, and coaching sessions
- Responsible for placing orders for nutrition education supplies
- Provides training to Crew on promoting the NHC services, instore events, and promotions
- Attends monthly meetings (NHC webinar, Regional and Sales Building calls)
- Acts as an event ambassador for instore guest presenter classes during floor days
Although this is a general outline of job responsibilities all employees are expected to be “hands on”
and do whatever it takes to get the job done and make the company thrive.
Vitamin Clerk
Sprouts Farmers Market Inc, Grocery
07.2017 - 11.2022
- Educated customers about the benefits of various vitamins and supplements, helping them make informed decisions regarding their health goals.
- Participated in ongoing educational opportunities related to vitamins and supplements, consistently enhancing product knowledge expertise within the team.
- Increased customer satisfaction by providing personalized recommendations for vitamins and supplements.
- Assisted in training new employees on store policies and procedures, fostering a supportive work environment.
- Handled customer inquiries and concerns with professionalism, ensuring their needs were met.
- Assisted customers in locating products, resulting in a more efficient shopping experience.
- Assisted in the development of marketing materials that highlighted unique product offerings and drove customer interest in our vitamin section.
- Contributed ideas during team meetings aimed at improving overall department performance.
- Conducted regular stock checks to maintain accurate inventory records and minimize discrepancies.
- Conducted thorough research on new products entering the market to provide well-informed suggestions to customers seeking advice.
- Developed strong relationships with vendors to secure favorable pricing and delivery schedules for products.
- Maintained a well-organized and visually appealing store environment, enhancing the overall customer experience.
- Ensured compliance with all safety guidelines when handling or stocking products, maintaining a safe working environment for both staff and customers.
Education
Bachelor of Arts - Biology
Augsburg College
Minneapolis, MN05.2007
Skills
- Program Leadership
- Special events planning
- Effective Communication
- Strategic Planning
- Wellness coach
- Influencing skills
- Motivational Abilities
- Stocking shelves
- Product Rotation
- Health and safety
- Phone Etiquette
- Product presentation
- Organizational abilities
- Nutritional Expertise
- Display Setup
- Loss Prevention
- Customer Service
- Retail Sales
- Relationship Building
- Product Knowledge
- Teamwork
- Customer Assistance
- Conflict Resolution
- Customer Engagement
- Product Recommendations
- Sales expertise
- Point of sale operation
- Problem-Solving
- Payment Processing
- Store Organization
- Decision-Making
- Analytical Thinking
- Product and Service Sales
- Organizational Skills
- Brand Promotion
- Professionalism
- Continuous Improvement
- Organization
- Team Leadership
- Exceeding Customer Expectations
- Positive Customer Engagement
- Goal-Driven
Timeline
Nutritional Health Coach
Natural Grocers
03.2023 - Current
Vitamin Clerk
Sprouts Farmers Market Inc, Grocery
07.2017 - 11.2022
Bachelor of Arts - Biology
Augsburg College
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